At a Glance
- Tasks: Lead a team to deliver exceptional dining experiences and maintain high service standards.
- Company: Join British Garden Centres, a family-run business with over 78 centres nationwide.
- Benefits: Enjoy competitive pay, flexible hours, and generous discounts at our restaurants and stores.
- Other info: No evening work and closed on major holidays for a better work-life balance.
- Why this job: Be part of a vibrant team and make a real impact in a fast-paced environment.
- Qualifications: 2 years' experience in a similar role with strong leadership and customer service skills.
The predicted salary is between 25000 - 30000 € per year.
As a Restaurant Team Leader, you will play a key role in delivering an exceptional dining experience. You'll motivate and support the team, lead by example, and ensure our high standards of customer service are consistently met. You will also take responsibility for maintaining food quality, safety, and hygiene standards across the restaurant.
Responsibilities
- Deliver outstanding guest service and maintain high standards at all times.
- Manage and motivate a small team.
- Assist with stock taking and stock management.
- Plan and organise staff rotas.
- Deputise for the Restaurant Manager when required.
- Ensure company policies are followed and communicated clearly to the team.
- Maintain excellent hygiene and safety standards in line with Health & Safety regulations.
If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you. This role includes a range of supervisory duties, such as supporting recruitment, training new team members, and creating staff rotas that meet the needs of a busy, fast paced environment. A minimum of 2 years' experience in a similar role is essential.
Qualifications
- Excellent customer service and communication skills.
- Front of house and back of house experience.
- Computer literacy, including Word and Excel.
- Barista experience.
- Strong problem solving abilities.
- Knowledge of stock control and stock taking.
- Ability to drive sales and manage labour costs.
- Experience in food preparation and understanding of food safety standards.
- Confidence in handling customer queries and complaints.
- Proven leadership experience in a fast paced food environment.
British Garden Centres, a family run group with over 78 centres nationwide, is looking for an experienced Restaurant Team Leader to join our vibrant and growing team. Our restaurants welcome millions of guests each year, offering everything from hearty carveries to indulgent afternoon teas.
What We Offer
- No evening work, split shifts, or unsociable hours - year round business.
- The security of working for a well established, expanding family business.
- Competitive pay, negotiable based on skills and experience.
- Closed on Christmas Day, Boxing Day, New Year's Day, and Easter Sunday.
- 50% discount in any BGC restaurant and 20% discount in any BGC store, plus additional Leisure Park discounts.
Restaurant Team Leader in Stevenage employer: British Garden Centres
British Garden Centres is an excellent employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. As a Restaurant Team Leader, you will enjoy competitive pay, flexible hours without evening shifts, and generous discounts across our restaurants and stores, all while contributing to a vibrant team dedicated to delivering exceptional dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leader in Stevenage
✨Tip Number 1
Get to know the company culture! Before your interview, check out British Garden Centres' social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your leadership experience and how you've motivated teams in the past – that's what they'll want to hear!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the role seriously and are ready to lead by example.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Team Leader in Stevenage
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering outstanding guest service. Share specific examples of how you've gone above and beyond to create memorable dining experiences for customers.
Highlight Your Leadership Skills:As a Restaurant Team Leader, you'll be motivating and managing a team. Make sure to showcase your leadership experience in your application. Tell us about times when you've successfully led a team or handled challenges in a fast-paced environment.
Be Clear About Your Experience:We want to see that you have the relevant experience, so be specific about your background in both front of house and back of house roles. Mention any stock control, food safety knowledge, or barista skills you have that would make you a great fit for our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at British Garden Centres
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any special offerings. Being able to discuss dishes confidently shows your enthusiasm and helps you connect with the interviewers, who will appreciate your genuine interest in their food.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you motivated staff or resolved conflicts. This will demonstrate your ability to manage and inspire a team effectively, which is crucial for the role.
✨Understand Health & Safety Standards
Brush up on food safety regulations and hygiene standards relevant to the restaurant industry. Be ready to discuss how you’ve implemented these in previous roles, as this knowledge is vital for maintaining the high standards expected in the position.
✨Prepare for Customer Service Scenarios
Think of potential customer service challenges you might face and how you would handle them. Practising responses to common complaints or queries will show that you're prepared to maintain excellent service even under pressure.
