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- Tasks: Assist customers and manage the Garden Centre in a fast-paced environment.
- Company: A family-run Garden Centre focused on customer satisfaction.
- Benefits: Staff discounts, training opportunities, and free car parking.
- Why this job: Join a dynamic team and make customers happy every day!
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible hours and a chance to grow within a forward-thinking company.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Help Desk Assistant to work in our customer focused fast paced Garden Centre. The successful candidate will be highly motivated, have excellent people skills and take pride in managing the Centre in the Centre Manager's absence. This is a very hands-on role and as such you will need to be proactive, highly motivated, organised and have good communication skills. You will be working as part of a team in a fast-paced environment.
Duties include:
- Being responsible for banking and cashing up.
- Opening and closing the Garden Centre where required.
- Providing high standards of customer service and ensuring customers always leave happy.
- Taking charge of general admin and keeping paperwork up to date.
- Overseeing the Centre's Social Media.
- Any other tasks required in the Garden Centre.
Knowledge and Skills:
- Good attention to detail.
- Good communicator and strong customer service skills.
- Computer literate with good administration skills along with knowledge of using Social Media.
- Ability to prioritise workload.
- Flexible and trustworthy.
- Must be flexible in terms of hours and days worked.
What we offer:
- Staff Discount at our Garden Centres and Restaurant.
- Staff Discount at Woodthorpe Leisure Park.
- Training and Development within the Company.
- Free Car Parking.
If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team we want to hear from you.
To apply: Please send your CV and cover letter to: Ricky Nock, Centre Manager. Applications close – Monday 15th December 2025. Due to the high volume of applications, we will only contact you if your application is successful.
Help Desk Assistant in Scarborough employer: British Garden Centres
Contact Detail:
British Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Assistant in Scarborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Garden Centre. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with the Centre Manager.
✨Tip Number 3
Show off your flexibility! The job requires someone who can adapt to different situations, so be prepared to discuss how you've handled changing priorities or unexpected challenges in previous roles. This will demonstrate that you're the proactive person they're looking for.
✨Tip Number 4
Don’t forget to highlight your social media savvy! Since overseeing the Centre's social media is part of the gig, be ready to talk about your experience with it. Share any ideas you have for engaging customers online – it could set you apart from the crowd!
We think you need these skills to ace Help Desk Assistant in Scarborough
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make it personal and show us why you're the perfect fit for the Help Desk Assistant role. Highlight your people skills and any relevant experience that makes you stand out.
Tailor Your CV: Don’t just send us a generic CV! Tailor it to match the job description. Emphasise your customer service skills, attention to detail, and any admin experience you have. We want to see how you can contribute to our fast-paced environment.
Show Off Your Social Media Savvy: Since overseeing our Centre's social media is part of the gig, let us know about your experience with it! Mention any platforms you’re familiar with and how you've used them to engage customers or promote services.
Follow Up After Applying: Once you’ve sent in your application through our website, don’t be shy! A polite follow-up email can show us your enthusiasm for the role. Just a quick note to check in can make a great impression!
How to prepare for a job interview at British Garden Centres
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Help Desk Assistant role. Familiarise yourself with the specific duties mentioned in the job description, like managing cash and providing top-notch customer service. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to showcase your excellent communication skills. Prepare examples of how you've handled customer queries or resolved issues in the past. This will highlight your ability to keep customers happy, which is key for this position.
✨Be Proactive and Organised
The job requires a proactive approach, so think of instances where you've taken initiative in previous roles. Discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. This will show that you're ready to hit the ground running.
✨Get Social Media Savvy
Since overseeing the Centre's social media is part of the job, brush up on your social media skills. Be prepared to discuss any experience you have with managing social accounts or creating engaging content. This will demonstrate that you can contribute to the Centre's online presence.
