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- Tasks: Lead a dynamic team and ensure exceptional customer experiences in our vibrant restaurant.
- Company: Join British Garden Centre, a family-run business with a passion for quality service and community.
- Benefits: Enjoy staff discounts, free parking, and flexible working hours, including weekends.
- Why this job: Be part of a fast-growing team where your ideas can flourish and impact customer satisfaction.
- Qualifications: Proven management experience and a passion for guest service are essential.
- Other info: This role offers hands-on experience in a newly refurbished restaurant environment.
The predicted salary is between 28800 - 43200 £ per year.
Full Time 45 Hours Per Week -- Fully Flexible, Including Weekends. Here at British Garden Centre, we have an amazing job opportunity to work at our newly refurbished Restaurant here at Chilton. We are looking for a Restaurant Manager who will have proven capabilities for running a successful restaurant and promoting excellent customer service. You must be enthusiastic and wish to pro-actively develop the business. This is a hands-on role where teamwork and communication are vital.
The main function of the Restaurant General Manager is to oversee staff, ensure that the business operation runs smoothly and handle escalated customer queries and grievances. Must be able to work weekends. Experience at management level is required. You must be able to demonstrate a passion for Guest Service. As a Restaurant Manager, you will manage, lead, inspire and develop an amazing team, ensuring all customers have a great Restaurant experience.
What we Offer:
- Staff car parking
- Staff discount at our Garden Centres and Restaurants
- Discounts at our Leisure Park
Skills required:
- Excellent customer service skills
- Communication and team management abilities
- Live the guest experience
- Managerial experience
- Good IT skills - Excel and Word
- Social Media - Facebook
Duties will include:
- Organising team schedules, handling staff issues and authorising holidays
- Interviewing, hiring, and training new employees
- Evaluating employee performance and providing training and guidance as needed
- Managing various department-specific initiatives and ensuring that these are completed within the scope, time, and budget
- Filling in for absent employees and assisting teams as needed to successfully complete projects
- Ensuring that employees follow company policies, as well as health and safety regulations
- Ensuring a high and consistent standard of customer service
- Business compliance in accordance with Health and safety and food safety laws and regulations
If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.
How to apply:
Emma Hancox Regional Restaurant Manager ehancox@britishgardencentres.com Or Karolina Smagowska ksmagowska@britishgardencentres.com
Applications close - Thursday 5th June 2025. Due to the high volume of applications, we will only contact you if your application is successful.
Restaurant Manager employer: British Garden Centres
Contact Detail:
British Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with the British Garden Centre's values and mission. Understanding their approach to customer service and team management will help you align your experience with what they are looking for in a Restaurant Manager.
✨Tip Number 2
Network with current or former employees of British Garden Centre. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to handle customer complaints and manage a team effectively. This will showcase your hands-on approach and problem-solving skills.
✨Tip Number 4
Stay updated on the latest trends in the restaurant industry, especially regarding customer service and health regulations. Being knowledgeable about these topics can set you apart during discussions with the hiring team.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in restaurant management. Focus on your achievements in customer service, team leadership, and any specific initiatives you've successfully implemented.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your enthusiasm for the role. Mention specific examples of how you've developed teams and improved customer experiences in previous positions.
Highlight Relevant Skills: Emphasise your communication skills, managerial experience, and IT proficiency in Excel and Word. If you have experience with social media marketing, be sure to include that as well.
Follow Application Instructions: Ensure you send your application to the correct email addresses provided in the job listing. Double-check that all required documents are attached and that your application is submitted before the deadline.
How to prepare for a job interview at British Garden Centres
✨Show Your Passion for Customer Service
As a Restaurant Manager, your enthusiasm for guest service is crucial. Be prepared to share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
✨Demonstrate Team Management Skills
Highlight your experience in managing and developing teams. Discuss how you handle staff issues, organise schedules, and foster a positive work environment that encourages collaboration and communication.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle escalated customer queries or grievances. Think of real-life scenarios where you successfully resolved conflicts and be ready to explain your thought process.
✨Familiarise Yourself with Health and Safety Regulations
Since compliance with health and safety laws is vital, brush up on relevant regulations. Be ready to discuss how you ensure that your team adheres to these standards while maintaining high service quality.
