At a Glance
- Tasks: Lead a dynamic team to deliver exceptional dining experiences and maintain high standards.
- Company: Join the UK's largest family-owned garden centre group with a supportive culture.
- Benefits: Enjoy flexible hours, competitive pay, and generous discounts at restaurants and stores.
- Other info: No late shifts, closed on major holidays, and opportunities for career growth.
- Why this job: Be part of a growing family business that values community and employee well-being.
- Qualifications: Experience in leadership, customer service, and food safety is essential.
The predicted salary is between 28500 - 28500 £ per year.
Overview
Location
Upminster
Contract type
Permanent
Hours
Part Time
Hours
10 Hours per Week including Weekends
About Us
British Garden Centres is the UK’s largest family-owned garden centre group, with 80 centres nationwide.
Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.
The group now includes garden centres, restaurants, nurseries, and distribution centres, employing more than 3,500 colleagues across the UK.
Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees.
If you would like to be a part of this, we are seeking experienced Restaurant Team Leaders to join our team; in this role you will be asked to perform a variety of managerial functions.
This starts with providing our customers with consistently high-quality dining experience.
To do this, you will need to motivate our staff and demonstrate superior customer service skills.
As Team Leader, you will also help our team to meet its standards for quality. This will involve ensuring that all food health and safety requirements are met.
Your job may require you to hire new staff, train them and create schedules that the dynamic needs of the kitchen.
Benefits
- No evening work, split shifts or unsociable hours, year-round business.
- Security of working in a well-established expanding family business & the associated benefits
- Rate of pay negotiable, dependent upon skills and experience.
- Closed Christmas Day, Boxing Day, New Year’s Day & Easter Sunday
- 50% meal discount at any BGC restaurant & 20% discount at any BGC store, additionally discount rates available for Leisure Park.
Skills required
- Excellent customer service skills.
- Strong Fo H and Bo H skills.
- Computer literate including Word and Excel.
- Barista experience.
- Good problem solver.
- Excellent communication skills.
- Good IT skills including Microsoft Excel and Word.
- Knowledge/experience of stock taking.
- Ability to drive sales and manage labour.
- Experience of food preparation and knowledge of food safety.
- Confidence in dealing with customers and complaints.
- Experience in leadership and a fast-paced food business essential.
Duties include
- Establish and maintain excellent standards of guest service.
- Manage small team of staff.
- Assist with stock taking.
- Plan staff rotas.
- Deputise in the Restaurant Manager’s absence.
- Adhere to company policies and ensure that these are fully communicated to all team members.
- To establish and maintain the highest standards of hygiene in accordance with Health & Safety.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leaders in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at British Garden Centres and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Restaurant Team Leaders in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at British Garden Centres that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at British Garden Centres.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at British Garden Centres get a sense of who you are beyond your experience!
How to prepare for a job interview at British Garden Centres
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at British Garden Centres and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
