At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service and smooth restaurant operations.
- Company: Join a well-established family business with a focus on growth and excellence.
- Benefits: Enjoy a negotiable salary, meal discounts, and perks at leisure parks.
- Other info: No late nights or unsociable hours, perfect for work-life balance.
- Why this job: Be part of a vibrant team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The main function of the Deputy Restaurant Manager is to oversee staff, ensure that the business operation runs smoothly and handle escalated customer queries and grievances. In addition, you will perform the duties and responsibilities for the Restaurant Manager in their absence.
Responsibilities
- Organising team schedules, handling staff issues and sick leave
- Evaluating employee performance and providing training and guidance as needed
- Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget
- Filling in for absent employees and assisting teams as needed to successfully complete projects
- Ensuring that employees follow company policies, as well as health and safety regulations
- Ensuring a high and consistent standard of customer service
- Business compliance in accordance with health and safety and food safety laws and regulations
Qualifications
- Good IT skills – Excel and Word
- Social media – Facebook
- Proven capabilities for running a successful restaurant/kitchen and promoting excellent customer service
- Enthusiastic and proactive, with a passion for creating excellent food and good organisational skills
- Previous experience working in a busy hospitality venue
- Thorough understanding of allergens and food safety
- Excellent communication skills and ability to work as part of a team
- Strong IT and communication skills
- Flexibility in terms of days and hours worked to meet business demands
- Solid leadership qualities with an ability to engage with a large team to drive service and standards
- Knowledge of HACCP
- Professionalism and reliability
- Remains calm under pressure
- Good time management
- Level 2 basic food hygiene
- Must be friendly and confident for this customer-facing role
No evening work, split shifts or unsociable hours, year-round business.
Benefits
- Security of working in a well-established expanding family business & the associated benefits.
- Rate of pay negotiable, dependent upon skills and experience.
- 50% meal discount at any BGC restaurant & 20% discount at any BGC store, additionally discount rates available for Woodthorpe Leisure Park.
Restaurant Operations Lead — Team & Service Excellence in Leeds employer: British Garden Centres
Join a well-established and expanding family business that prioritises team and service excellence in the heart of the hospitality industry. With a supportive work culture, flexible hours, and a commitment to employee growth, we offer a unique opportunity to thrive in a dynamic environment while enjoying generous discounts and a secure career path. Our focus on professionalism and customer satisfaction ensures that every team member plays a vital role in delivering exceptional dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Operations Lead — Team & Service Excellence in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a restaurant looking for a new Operations Lead.
✨Tip Number 2
Show off your skills! If you’ve got experience in running a restaurant, consider creating a portfolio that highlights your achievements. Include examples of how you’ve improved service standards or handled customer complaints effectively.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to restaurants you admire and express your interest in working with them. A friendly email can go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your passion for the role. Plus, it shows you’re serious about joining our team and ready to contribute to our success.
We think you need these skills to ace Restaurant Operations Lead — Team & Service Excellence in Leeds
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating excellent food and service.
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and customer service. We love seeing how you've handled team dynamics and customer queries in the past, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Garden Centres
✨Know Your Stuff
Make sure you’re familiar with the restaurant's operations and values. Research their menu, customer service standards, and any recent news about the business. This shows you’re genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you resolved conflicts or improved team performance. Highlighting your leadership qualities will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions about handling customer complaints or managing staff issues. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Passion for Service Excellence
Share your enthusiasm for creating excellent customer experiences. Talk about what good service means to you and how you’ve implemented it in previous roles. This will help you stand out as a candidate who truly cares about the role.
