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For Companies At a Glance
- Tasks: Greet customers, assist with enquiries, and promote our family members club.
- Company: Join a friendly, family-run garden centre focused on customer service.
- Benefits: Enjoy staff discounts, onsite parking, and a supportive team environment.
- Why this job: Be part of a vibrant team in a fast-paced setting with opportunities to grow.
- Qualifications: Previous customer service experience is essential; plant knowledge is a plus.
- Other info: Full-time role with 31.5 hours per week, including weekends.
The predicted salary is between 20000 - 30000 £ per year.
Job Categories
Retail
Job Location:
Brigg Garden Centre , Bigby High Rd, Brigg DN20 9HE, UK
Full Time 31.5 Hours per week Including Weekends
We are currently looking for a Customer Information Desk Assistant to work in our fast paced and very customer focused Centre. The successful candidate will be highly motivated, approachable and have excellent people skills with a positive “can do” attitude plus a keen eye for detail.
Previous customer service experience is essential as you will be the face of our Centre. Garden Centre experience and plant knowledge would also be an advantage.
Duties Will Include
- To greet customers on arrival into the store in a polite and friendly manner
- Actively promote the current benefits of joining our FREE family members club
- Deal with customer enquiries and assist them with directions within the Centre
- Counting customers in and out during peak trading to comply with Covid secure regulations in the Centre
- Quality customer service
- General daily housekeeping at the Centre
Skills Required
- Good communication skills and able to work as part of a team
- Work well under pressure
- Professionalism and reliability
- Good time management
- Excellent customer service skills
- Highly motivated and enthusiastic with a drive to succeed
- Able to work using own initiative
What We Offer
We offer benefits include onsite parking and staff discount for our Garden Centres and Restaurants as well as Woodthorpe Leisure Park.
If you would like to join our family run business and bring your ideas and talents to our fast growing company and forward thinking team, we want to hear from you.
To Apply
Please send your CV to:
Ben Tomlinson Centre Manager
Managementsupport@britishgardencentres.com
Applications Close Monday 28th July 2025
Due to the high volume of applications, we will only contact you if your application is successful. #J-18808-Ljbffr
Garden Centre Team Member Customer Service employer: British Garden Centres
Contact Detail:
British Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garden Centre Team Member Customer Service
✨Tip Number 1
Familiarise yourself with the products and services offered at our garden centre. Knowing about plants, gardening tools, and customer promotions will help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about gardening topics. This will help you feel more confident when interacting with customers and answering their queries.
✨Tip Number 3
Demonstrate your customer service skills by volunteering or taking part in community events. This experience can showcase your ability to work under pressure and handle customer interactions positively.
✨Tip Number 4
Visit our garden centre before applying to get a feel for the environment and observe how staff interact with customers. This insight can help you tailor your approach during the interview process.
We think you need these skills to ace Garden Centre Team Member Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you interacted with customers, showcasing your communication skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your motivation, approachability, and any specific experiences that demonstrate your suitability for a customer-focused position.
Showcase Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your professionalism, reliability, and ability to work as part of a team, as these are key attributes for the role.
Follow Application Instructions: Ensure you send your application to the correct email address provided in the job listing. Double-check that your CV and cover letter are attached before hitting send, and keep an eye on the application deadline.
How to prepare for a job interview at British Garden Centres
✨Show Your Customer Service Skills
Since the role is all about customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries and resolve issues effectively.
✨Demonstrate Your Team Spirit
This position requires working as part of a team, so be ready to discuss your experiences collaborating with others. Mention any instances where you contributed to a positive team environment or helped a colleague.
✨Express Your Enthusiasm for Gardening
While garden centre experience is a plus, showing genuine interest in plants and gardening can set you apart. Share any personal experiences or knowledge you have about gardening to demonstrate your passion.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers or managing busy periods. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
