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- Tasks: Lead the customer service desk and manage till operations in a vibrant garden centre.
- Company: Join a family-run garden centre with a focus on customer satisfaction.
- Benefits: Enjoy staff discounts, onsite parking, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities to grow in a dynamic team.
- Why this job: Be the friendly face of our centre and make a difference for our customers.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Langlands
Contract type: Permanent
Hours: Part Time (22 Hours per Week)
We are currently looking for a Customer Information Desk Team Leader to work in our fast-paced and very customer-focused Centre. The successful candidate will be highly motivated, approachable and have excellent people skills with a positive “can do” attitude plus a keen eye for detail. Previous customer service experience is essential as you will be the face of our Centre, also supervising the till area. Working Thursday, Friday & Saturdays.
Duties will include:
- To greet customers on arrival into the store in a polite and friendly manner
- Actively promote the current benefits of joining our FREE family members club
- Deal with customer enquiries and assist them with directions within the Centre
- Quality customer service
- General daily housekeeping at the Centre
- Answering the phones
- Managing emails & POS
- Organising till assistants with any issues, lunch cover & rota coverage
Skills required:
- Good communication skills and able to work as part of a team
- Work well under pressure
- Professionalism and reliability
- Good time management
- Excellent customer service skills
- Highly motivated and enthusiastic with a drive to succeed
- Able to work using own initiative
What we offer:
We offer benefits including onsite parking and staff discount for our Garden Centres and Restaurants as well as Woodthorpe Leisure Park. If you would like to join our family-run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.
To apply: Please send your CV to: Fiona Oades, Centre Manager, foades@britishgardencentres.com
Applications Close Tuesday 19th May 2026
Garden Centre Team Leader Customer Service Desk & Tills employer: British Garden Centres
Contact Detail:
British Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garden Centre Team Leader Customer Service Desk & Tills
✨Tip Number 1
Get to know the company before you apply! Check out their website and social media to understand their values and what they’re all about. This will help you tailor your approach and show them you’re genuinely interested.
✨Tip Number 2
When you get that interview, be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to see that ‘can do’ attitude in action!
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows you’re engaged and keen to learn more about the role. Ask about team dynamics or how they handle busy periods at the Centre – it’ll make you stand out!
✨Tip Number 4
Finally, follow up after your interview with a quick thank you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re professional and appreciate the opportunity!
We think you need these skills to ace Garden Centre Team Leader Customer Service Desk & Tills
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your CV. We want to see how you've made customers feel welcome and valued in past roles, as this is key for the Team Leader position.
Be Personable and Approachable: Since you'll be the face of our Centre, it's important to convey your friendly and approachable nature. Use a warm tone in your cover letter to reflect your personality and how you connect with customers.
Detail is Key: Pay attention to the details in your application. We love candidates who can spot the little things, so make sure your CV is well-organised and free from typos. This shows us you care about quality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at British Garden Centres
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer enquiries or resolved issues in the past. This will show that you understand the importance of being the face of the Centre.
✨Show Off Your Team Spirit
Since teamwork is key for this role, think of instances where you've successfully collaborated with others. Highlight your ability to manage and support till assistants, as well as how you can contribute to a positive team environment.
✨Demonstrate Your 'Can Do' Attitude
Prepare to discuss how you approach challenges with a positive mindset. Share stories that illustrate your motivation and enthusiasm, especially in high-pressure situations. This will resonate well with the hiring team looking for someone who embodies their values.
✨Be Ready to Discuss Time Management
As you'll be juggling various tasks, be prepared to talk about how you prioritise your workload. Give examples of how you've effectively managed your time in previous roles, especially when dealing with multiple customer enquiries or supervising staff.