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For Companies At a Glance
- Tasks: Lead a team, provide excellent customer service, and manage seasonal changes in the garden centre.
- Company: Join a vibrant garden centre with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy staff discounts, onsite parking, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a positive impact on customers' experiences.
- Qualifications: Supervisory experience and strong customer service skills are essential.
- Other info: Flexible part-time hours with opportunities for growth and training.
The predicted salary is between 24000 - 33600 £ per year.
Overview
Garden Centre Team Leader
Part Time 24 Hours Per Week – Including Weekends
As one of our Team Leaders, your role will include providing great customer service, along with supporting the Manager and mentoring our retail customer advisors, ensuring all our customers receive a positive experience once they set foot in the department. You will be working in our outdoor and indoor departments across the Centre, being involved with planning and building all our seasonal changes. Plant knowledge is preferable, forklift truck driving licence would be preferred; training can be given.
Responsibilities
- Maintain retail standards across all department areas.
- Customer service, including ordering and selling.
- Planning and executing all seasonal set ups.
- Organising team schedules and addressing staff issues.
- Evaluating employee performance and providing training and guidance as needed.
- Filling in for absent employees and assisting teams as needed to successfully complete projects.
- Ensuring that employees follow company policies as well as health and safety regulations.
- Ensuring a high and consistent standard of customer service.
- Assist the centre manager in the running of the centre, supporting in all areas of health and safety.
- Liaising with reps/buyers about product lines and orders.
Skills required
- Excellent customer service.
- Supervisory experience.
- Able to work on one’s own initiative.
- Adhering to company policies.
- Work well under pressure.
- Good time management.
- Professionalism and reliability.
- Previous experience with visual merchandising.
What we offer
Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.
How to apply
Please send your CV to:
Victoria Partner Garden Centre Manager – vpartner@britishgardencentres.com
Applications close: Tuesday 23rd September 2025
Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you. Thank you.
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Garden Centre Team Leader employer: British Garden Centres
Contact Detail:
British Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garden Centre Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the garden centre. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your passion for plants! If you have any plant knowledge or experience, make sure to highlight it during your interview. Share stories about your favourite plants or gardening experiences to demonstrate your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Garden Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any supervisory experience you have. We want to see how you can bring your unique flair to the Garden Centre Team Leader role!
Show Off Your Plant Knowledge: If you've got a passion for plants, let it shine through! Mention any relevant experience or knowledge you have about gardening or plant care. It’ll definitely catch our eye!
Be Professional Yet Personable: While we love a professional approach, don’t be afraid to show a bit of your personality in your application. We’re looking for someone who can connect with customers and lead a team effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at British Garden Centres
✨Know Your Plants
Brush up on your plant knowledge before the interview. Being able to discuss different types of plants and their care will show that you're passionate about the role and can provide valuable insights to customers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this is crucial for the Garden Centre Team Leader position.
✨Demonstrate Leadership Experience
Be ready to talk about your supervisory experience. Highlight times when you've successfully managed a team, resolved conflicts, or trained new staff. This will show that you have the skills needed to mentor retail customer advisors effectively.
✨Familiarise Yourself with Health and Safety Regulations
Since health and safety is a key part of the role, make sure you understand the basics. Be prepared to discuss how you would ensure compliance in the garden centre environment, which will demonstrate your professionalism and reliability.
