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- Tasks: Lead and inspire a team while ensuring exceptional customer service in a fast-paced garden centre.
- Company: Join British Garden Centres, a family-run business focused on delivering great experiences.
- Benefits: Enjoy staff discounts, parking, and a negotiable pay rate based on experience.
- Why this job: Be part of a forward-thinking team that values your ideas and talents in a vibrant environment.
- Qualifications: Previous garden centre management experience and strong customer service skills are essential.
- Other info: Flexible hours to meet business needs; must be physically fit for hands-on tasks.
The predicted salary is between 30000 - 42000 £ per year.
Full Time – 45- Hours Per Week Including Weekends
Fully Flexible to Meet the Needs of the Business
At British Garden Centres, we aim to deliver a great experience in our Centres and create an exceptional customer service experience.
We are looking for a Garden Centre Manager to join our forward-thinking team. This is a high-volume environment with a fast turnaround.
The successful candidate should have proven managerial experience and be physically fit as this is a hands-on role requiring some heavy lifting.
A highly motivated individual with a passion for exceptional retail standards, driving sales, and providing great customer service is essential.
Must have previous Garden Centre Management experience either at centre manager or deputy manager level.
Be able to motivate a team of managers and supervisors to work efficiently and effectively to meet deadlines.
Plant knowledge is preferable.
As a Garden Centre Manager, you will manage, lead, inspire, and develop an amazing team, ensuring all customers have a great in-store experience.
What we Offer:
Benefits include staff car parking and staff discount at our Garden Centres and Restaurants as well as at our Leisure Park.
Rate of pay negotiable depending on experience.
Skills required:
- Excellent customer service skills.
- Communication and team management abilities.
- Experience working in a similar role.
- Experience of managing a team.
- Horticulture experience is beneficial.
Duties will include:
- Excel knowledge essential for managing rotas and budgeting.
- Close attention to detail required to implement and manage all aspects of company policy and procedures such as EPOS, stock management, health & safety, security, and cash handling.
- Keyholder duties.
- Management duties.
- Delivering all KPIs, costs, and budgeting.
- Colleague development and succession planning.
- Delivering colleague engagement and training.
- Ordering and stock taking.
- Excellent customer service.
If you would like to join our family-run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.
How to apply:
Please send your CV and cover letter to: Rob Allon Regional Manager
Applications close – Thursday 20th March 2025
Due to the high volume of applications, we will only contact you if your application is successful.
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Garden Centre Manager employer: British Garden Centres
Contact Detail:
British Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garden Centre Manager
✨Tip Number 1
Make sure to highlight your previous experience in garden centre management during the interview. Be prepared to discuss specific examples of how you've successfully managed teams and improved customer service in past roles.
✨Tip Number 2
Familiarize yourself with the latest trends in horticulture and retail management. This knowledge will not only impress your interviewers but also show your passion for the industry and your commitment to providing exceptional service.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment by sharing experiences where you successfully met tight deadlines or handled high-pressure situations. This is crucial for a role that involves managing a high-volume garden centre.
✨Tip Number 4
Prepare to discuss your approach to team motivation and development. Share strategies you've used to engage and train your team, as this aligns with the responsibilities of leading and inspiring a team at British Garden Centres.
We think you need these skills to ace Garden Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in garden centre management or similar roles. Emphasize your managerial skills, customer service experience, and any relevant horticulture knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your passion for exceptional retail standards and customer service. Mention specific examples of how you've motivated teams and driven sales in past positions.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as team management, Excel proficiency, and attention to detail. Make sure to mention your ability to implement company policies and manage budgets.
Follow Application Instructions: Send your application directly to Rob Allon, the Regional Manager, as specified. Ensure you include both your CV and cover letter, and double-check for any spelling or grammatical errors before submitting.
How to prepare for a job interview at British Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Leadership Skills
Prepare to discuss your managerial experience in detail. Highlight how you've motivated teams in the past, managed conflicts, and ensured that everyone works efficiently towards common goals.
✨Highlight Your Horticulture Knowledge
If you have plant knowledge, be ready to talk about it! Discuss your experience with different types of plants and how that knowledge can enhance the customer experience at the garden centre.
✨Be Ready to Discuss KPIs and Budgeting
Since Excel knowledge is essential for this role, prepare to discuss your experience with managing rotas, budgeting, and delivering KPIs. Be specific about the tools and methods you've used in previous roles.
