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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring smooth restaurant operations and exceptional customer service.
- Company: Join a well-established family business known for its excellent food and vibrant atmosphere.
- Benefits: Enjoy flexible hours, no late shifts, and generous discounts at restaurants and stores.
- Why this job: Be part of a supportive team that values your input and fosters professional growth.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service required.
- Other info: Applications close on 18th July 2025; apply with your CV and cover letter.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The Deputy Restaurant Manager oversees staff, ensures smooth business operation, and handles escalated customer queries and grievances. In addition, the Deputy performs all duties of the Restaurant Manager in their absence, ensuring high standards of service and compliance with health and food safety regulations.
Responsibilities
- Organise team schedules, manage staff issues and sick leave.
- Evaluate employee performance and provide training and guidance as needed.
- Manage department‑specific initiatives, ensuring completion within scope, time and budget.
- Fill in for absent employees and assist teams to complete projects.
- Ensure employees follow company policies, health and safety regulations, and maintain consistent customer service standards.
- Maintain business compliance with health, safety and food safety laws and regulations.
Qualifications
- Previous experience working in a busy hospitality venue.
- Good knowledge of allergens and food safety.
- Excellent communication skills and ability to work as part of a team.
- Strong IT and communication skills, including proficiency in Excel and Word.
- Flexibility in working days and hours to meet business demands.
- Solid leadership qualities and ability to engage a large team to drive service and standards.
- Knowledge of HACCP.
- Professionalism, reliability and calmness under pressure.
- Good time‑management and level 2 basic food hygiene.
- Friendly and confident for this customer‑facing role.
- Experience with social media (e.g. Facebook) is an advantage.
Benefits
- No evening work, split shifts or unsociable hours; year‑round business.
- Security of working in a well‑established expanding family business.
- Rate of pay negotiable, dependent upon skills and experience.
- 50% meal discount at any BGC restaurant.
- 20% discount at any BGC store, with additional discount rates for Woodthorpe Leisure Park.
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Deputy Restaurant Manager employer: British Garden Centres
Contact Detail:
British Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Restaurant Manager
✨Tip Number 1
Familiarise yourself with the specific restaurant's menu and values. Understanding their culinary style and customer service approach will help you demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Network within the hospitality industry, especially with those who have worked at the restaurant or similar venues. Personal connections can provide valuable insights and potentially give you a leg up in the application process.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Be ready to share specific examples of how you've successfully managed teams, resolved conflicts, and improved service standards in previous roles.
✨Tip Number 4
Showcase your knowledge of food safety regulations and allergen management. Being able to speak confidently about these topics will highlight your suitability for the Deputy Restaurant Manager position.
We think you need these skills to ace Deputy Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the hospitality industry, particularly any roles as a Deputy Manager. Emphasise your leadership skills, customer service experience, and knowledge of food safety regulations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the restaurant industry. Mention specific examples of how you've successfully managed teams or improved customer service in previous positions.
Showcase Your Skills: Highlight your organisational skills and ability to handle escalated customer queries. Provide examples of how you've maintained high standards in a busy environment and your familiarity with HACCP and food hygiene.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at British Garden Centres
✨Show Your Passion for Food
Make sure to express your enthusiasm for creating excellent food during the interview. Share any relevant experiences or dishes you’ve worked on that highlight your culinary passion.
✨Demonstrate Leadership Skills
As a Deputy Restaurant Manager, you'll need strong leadership qualities. Be prepared to discuss how you've successfully managed teams in the past and how you handle staff issues or conflicts.
✨Highlight Customer Service Experience
Customer service is key in this role. Prepare examples of how you've dealt with customer queries or grievances effectively, showcasing your ability to remain calm under pressure.
✨Know Your Health and Safety Regulations
Familiarise yourself with HACCP and food safety laws. Be ready to discuss how you ensure compliance in a busy restaurant environment, as this knowledge will be crucial for the role.