At a Glance
- Tasks: Lead and develop the IT support team while managing systems and providing hands-on support.
- Company: Join British Garden Centres, a thriving company with over 3,500 colleagues across the UK.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by ensuring our IT systems run smoothly and securely.
- Qualifications: 5+ years in IT support with strong leadership and technical skills.
The predicted salary is between 38250 - 46750 £ per year.
Hours 40 Hours per week plus paid weekend support
British Garden Centres operates 80 garden centres across the UK, as well as several Operations locations, with more than 3,500 colleagues and a turnover of over £220 million.
We are looking for an IT Support Supervisor to join our IT team at our Northern Head Office in Brigg.
Reporting to the IT Manager, you will lead our IT support engineers and keep the servers, network, cloud services and end-user devices across all of our sites secure, available and well supported.
The role combines hands‑on 2nd and 3rd line support with ownership of core infrastructure and the incumbent will work closely with third‑party suppliers.
Duties
- Lead, coach and develop the IT support team, allocating workload and priorities by skills, capacity and business need.
- Manage support queues and incident, problem and change management (including major incidents).
- Provide 2nd and 3rd line support across all sites – hardware, software, networking, printing, telephony and business applications – and act as the senior escalation point for the support team.
- Administer Windows Server (2019/2022), Hyper‑V, Active Directory, Group Policy, DNS, DHCP, user permissions and access controls.
- Administer Microsoft 365 (Exchange Online, Share Point Online, Teams) in a hybrid environment, plus Azure and Entra ID (Conditional Access/MFA).
- Lead and develop device management through Microsoft Intune, including enrolment, compliance policies, configuration profiles and app deployment.
- Manage and support LAN/WAN, switches, VLANs, Wi‑Fi, VPNs, firewalls and site connectivity.
- Proactively monitor systems and schedule patching, preventative maintenance, health checks and daily backup checks with minimal disruption.
- Test and deploy new hardware, software and upgrades, and identify improvements to service quality, efficiency and security.
- Work with third‑party suppliers, managing escalations through to resolution.
- Maintain technical documentation, asset records, procedures and knowledge base articles.
- Knowledge
- Advanced Windows Server, Active Directory, Group Policy, DNS and DHCP administration.
- Hyper‑V virtualisation.
- Microsoft 365 administration, Azure and Entra ID.
- Device management through Microsoft Intune (enrolment, compliance, configuration and app deployment).
- Networking: TCP/IP, switching, VLANs, LAN/WAN, Wi‑Fi, VPNs and firewall configuration.
- Patch management, vulnerability remediation and endpoint protection.
- EPOS systems
- (desirable)
Experience
- 5+ years in IT infrastructure, systems engineering or a 2nd/3rd line support role.
- Leading, supervising or mentoring a small team of IT engineers.
- Managing support queues and service desk workload.
- Working in a multi‑site environment
- (desirable)
- Personal attributes
- Excellent communication and customer service skills; explains technical issues clearly to non‑technical colleagues.
- Strong troubleshooting, problem‑solving and root cause analysis skills.
- Takes ownership of problems and systems and sees issues through to resolution.
- Well organised; prioritises a varied workload and works independently.
- Collaborative team player who shares knowledge and supports colleagues.
- Applications close Wednesday 25th November2026
Due to the high volume of applications, we will only contact you if your application is successful.
IT Support Supervisor in Brigg employer: British Garden Centres
British Garden Centres in Enfield is an exceptional employer, offering a vibrant work culture that values teamwork and innovation in the horticultural sector. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a dynamic environment surrounded by nature enthusiasts. With a commitment to customer satisfaction and staff motivation, this role provides a rewarding experience for those passionate about plants and gardening.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Supervisor in Brigg
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what British Garden Centres values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges British Garden Centres might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at British Garden Centres!
✨Direct Apply to British Garden Centres
Let's not forget to apply directly through the British Garden Centres website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Supervisor in Brigg
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at British Garden Centres.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Garden Centres. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at British Garden Centres
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
