At a Glance
- Tasks: Provide first line IT support and troubleshoot hardware, software, and network issues.
- Company: Join a family-run garden centre group with a supportive culture.
- Benefits: Competitive salary, pension contributions, up to 28 days holiday, and staff discounts.
- Other info: Flexible hours with weekend support cover and opportunities for professional growth.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on users.
- Qualifications: At least one year in IT support and good knowledge of Windows and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
Location: Brigg Office
Contract Type: Permanent
Hours: Full Time (40 Hours Per Week, including some weekends)
We are looking for a First Line IT Support Analyst to join our large Garden Centre Group, based at our Northern Head Office in Brigg. Reporting to the IT Manager, the successful candidate will provide day-to-day first line IT support across the business, helping users with hardware, software, printer, EPOS, network and Office 365 related issues. This role would suit someone with at least one year’s experience in a first line IT support environment who is keen to develop their technical knowledge and gain wider exposure to business IT systems. The ideal candidate will be flexible, proactive and customer-focused, with a positive approach to problem solving and a willingness to support colleagues across multiple sites.
Duties include:
- Provide first line IT support to users across the business, responding to support requests by phone, remotely and in person where required.
- Diagnose and resolve hardware, software, printer and peripheral issues, escalating more complex problems where necessary.
- Set up, configure and maintain PCs, laptops, printers, scanners and other IT equipment for head office and garden centre users.
- Support the setup and maintenance of EPOS equipment, including tills, card terminals, scanners and handheld terminals.
- Carry out basic system administration tasks, including user account setup, password resets, permissions changes and routine housekeeping.
- Assist with the support and maintenance of the business network, helping to troubleshoot connectivity, Wi-Fi and basic infrastructure issues.
- Record, update and manage support tickets accurately, ensuring users are kept informed of progress and resolutions.
- Work with the wider IT team to support rollouts, upgrades, site projects and general improvements to IT services.
- Provide paid weekend support cover on a rota basis once full training has been completed.
Knowledge/experience required:
- A minimum of one year’s experience in a first line IT support, helpdesk or desktop support role.
- Good working knowledge of Windows operating systems, Microsoft Office applications and Office 365 administration.
- Experience setting up, configuring and troubleshooting PCs, laptops, printers, scanners and other common IT equipment.
- Basic understanding of networking, including Wi-Fi, IP addressing, connectivity issues and network hardware.
- Confident troubleshooting general IT issues, identifying root causes and providing clear, practical solutions to users.
- Experience supporting EPOS systems, tills, card terminals or handheld devices would be advantageous.
- Familiarity with ticketing systems and the importance of accurate call logging, prioritisation and user communication.
Personal Attributes:
- Motivated, enthusiastic and keen to develop technical knowledge within a busy IT support environment.
- Confident communicator with the ability to explain technical issues clearly to non-technical users.
- Able to work independently with minimal supervision, managing workload effectively and escalating issues when appropriate.
- Proactive and solutions-focused, with the initiative to investigate problems and identify practical improvements.
- A strong team player who is approachable, reliable and committed to providing a high standard of customer service.
What we offer:
We offer a competitive salary and benefits including pension contributions, up to 28 days’ holiday and staff discounts across all our brands including the Woodthorpe Leisure Park. If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.
To apply: Please send in your CV and cover letter to: Jackie Argent – IT Operations Support – jargent@britishgardencentres.com
Applications close – 14th July 2026
First Line IT Support Analyst in Brigg employer: British Garden Centres
Join our family-run Garden Centre Group in Brigg, where we prioritise a supportive and collaborative work culture that fosters employee growth and development. As a First Line IT Support Analyst, you'll enjoy competitive benefits, including generous holiday allowances and staff discounts, while working in a dynamic environment that values your contributions and encourages innovation. With opportunities to expand your technical knowledge and engage with a diverse range of IT systems, this role is perfect for those looking to make a meaningful impact in a thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Support Analyst in Brigg
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what British Garden Centres values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges British Garden Centres might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at British Garden Centres!
✨Direct Apply to British Garden Centres
Let's not forget to apply directly through the British Garden Centres website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace First Line IT Support Analyst in Brigg
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at British Garden Centres.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Garden Centres. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at British Garden Centres
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
