Location: Bournville
Contract type: Permanent
Hours: Full Time
Hours: 40 Hours per Week Including Weekends
About Us
British Garden Centres is the UK’s largest family owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.
The group now includes garden centres, restaurants, nurseries and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees
We are seeking an experienced Restaurant Team Leader to join our team; in this role you will be asked to perform a variety of managerial functions.
This starts with providing our customers with consistently high-quality dining experience. To do this, you will need to motivate our staff and demonstrate superior customer serve skills.
As Team Leader, you will also help our team to meet its standards for quality. This will involve ensuring that all food health and safety requirements are met. Leading by example and motivating the team in a hands on role. Responsible for the smooth running of shifts.
Your job may require you to hire new staff, train them and create schedules that the dynamic needs of the kitchen.
What we offer:
- No evening work, split shifts or unsociable hours, year-round business.
- Security of working in a well-established expanding family business & the associated benefits
- Rate of pay negotiable, dependent upon skills and experience.
- Closed Christmas Day, Boxing Day, New Year’s Day & Easter Sunday
- 50% discount at any BGC restaurant & 20% discount at any BGC store, additionally discount rates available for Leisure Park.
Skills required:
- Excellent customer service skills.
- Strong FoH and BoH skills.
- Computer literate including Word and Excel.
- Barista experience.
- Good problem solver.
- Excellent communication skills.
- Good IT skills including Microsoft Excel and Word.
- Knowledge/experience of stock taking.
- Ability to drive sales and manage labour.
- Experience of food preparation and knowledge of food safety.
- Confidence in dealing with customers and complaints.
- Experience in leadership and a fast-paced food business essential.
Duties include:
- Establish and maintain excellent standards of guest service.
- Manage small team of staff.
- Assist with stock taking.
- Plan staff rotas.
- Deputise in the Restaurant Manager’s absence.
- Adhere to company policies and ensure that these are fully communicated to all team members.
- To establish and maintain the highest standards of hygiene in accordance with Health & Safety.
Restaurant Team Leader in Birmingham employer: British Garden Centres
British Garden Centres in Ambleside offers a vibrant work environment where team collaboration and customer satisfaction are at the heart of our operations. As a family-run business, we prioritise employee growth through ongoing training and development opportunities, ensuring that our staff feel valued and empowered. Join us to be part of a community that not only drives sales but also fosters a culture of excellence and care for both our customers and team members.
