Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome visitors and provide top-notch customer service at BFI IMAX during the festive season.
- Company: Join the BFI, a leading cultural charity dedicated to film and moving image.
- Benefits: Enjoy 25 days annual leave, festival tickets, and excellent support for working parents.
- Why this job: Be part of an exciting cinema experience and connect with fellow film lovers.
- Qualifications: Customer service experience and a passion for film are essential.
- Other info: Flexible shifts available; perfect for students looking for part-time work.
The predicted salary is between 29526 - 30414 £ per year.
Overview
Salary: £29,526 – £30,414 per annum
Fixed Term Contract: from 3 November 2025 to 31 January 2026
Part Time: minimum 8 hours per week
We are seeking a team of seasonal Visitor Services Assistants to play a vital role in supporting our busy front of house and cinema operations at BFI IMAX during the Christmas and New Year blockbuster season.
Responsibilities
- Providing a first class welcome to all visitors to the BFI IMAX.
- Working in Front of House, ticketing, food and beverage areas to deliver an excellent level of customer service.
- Maintaining a high standard of cleanliness and quality in all areas at all times.
- Taking every opportunity to learn new skills and use initiative to improve the customer experience.
Requirements / Qualifications
- Have previous experience in a customer facing operational role.
- Are excellent and inspiring communicators with a passion for seeking out any opportunity to engage with customers.
- Are flexible, committed and results focused, with a willingness to collaborate and work together, to take ownership of actions and get things done.
- Are passionate about film and moving image cinema.
Role details
This role is based at our BFI IMAX site at London Waterloo and is advertised as a minimum 8 hours per week on a fixed term basis until 31 January 2026 to support our blockbuster winter season. If successful you will be working on a shift rota basis covering Friday to Thursday, with late, overnight, bank holiday and weekend shifts to be expected. The BFI IMAX is closed on Christmas day. Due to the seasonal nature of the contract, you will need to be flexible around existing contracted staff and busier times in the cinema programme. A full induction to the role and the BFI will be provided.
About the BFI and benefits
For a detailed look at our upcoming programme, visit About the BFI. We are a cultural charity, a National Lottery distributor, and the UK\’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow. At the BFI you\’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others. We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. We strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a place at the first stage selection process to our under-represented groups who meet our minimum requirements.
Further details about the role, the BFI and our benefits can be obtained by clicking the links on the left. We anticipate a high volume of applications for this role. The first-round interview process will therefore include a pre-screening call to assist the hiring team shortlist candidates. The closing date for applications is 23:59 on Friday 19 September 2025. We anticipate a first stage screening process to take place in the week beginning 29 September 2025 (exact dates to be confirmed).
#J-18808-Ljbffr
IMAX Visitor Service Assistants employer: British Film Institute
Contact Detail:
British Film Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IMAX Visitor Service Assistants
✨Tip Number 1
Get to know the BFI IMAX and its vibe! Watch a few films there, chat with staff if you can, and soak up the atmosphere. This will help you connect with the role and show your passion for film during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on how to handle different visitor scenarios. Being able to demonstrate your communication skills will set you apart from other candidates.
✨Tip Number 3
Be flexible and ready to adapt! The cinema environment can be hectic, especially during the festive season. Show that you're willing to take on various tasks and work as part of a team to create an amazing experience for visitors.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BFI IMAX team. Don’t forget to highlight your relevant experience and enthusiasm for film!
We think you need these skills to ace IMAX Visitor Service Assistants
Some tips for your application 🫡
Show Your Passion for Film: When you're writing your application, let your love for film and cinema shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about being part of the BFI IMAX experience.
Highlight Customer Service Skills: Make sure to emphasise any previous customer-facing roles you've had. We’re all about providing a first-class welcome, so share examples of how you've gone above and beyond for customers in the past.
Be Flexible and Committed: Since this role involves working varied shifts, it’s important to show us that you’re flexible and ready to jump in when needed. Mention any experiences where you’ve adapted to changing situations or worked as part of a team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at British Film Institute
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your previous experiences in customer-facing roles and be ready to share specific examples of how you provided excellent service. This will show that you understand the importance of a first-class welcome at BFI IMAX.
✨Show Your Passion for Film
Since this role is all about engaging with visitors who love cinema, make sure to express your passion for film during the interview. Share your favourite films or experiences at the cinema, and demonstrate how this enthusiasm can enhance the customer experience.
✨Flexibility is Key
Be prepared to discuss your availability and flexibility regarding shifts. The role requires working during busy times, including weekends and holidays, so showing that you're adaptable and willing to collaborate with the team will make you stand out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how they support staff development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.