Head of Venues & Systems Operations (Hybrid)

Head of Venues & Systems Operations (Hybrid)

Full-Time 60000 - 80000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead operations at iconic venues and enhance visitor experiences through effective management.
  • Company: Join the British Film Institute, a cultural leader in film and cinema.
  • Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
  • Other info: Work in a vibrant environment with a passion for film and culture.
  • Why this job: Make a real impact on the film community while leading dynamic teams.
  • Qualifications: Proven leadership skills and experience in venue operations or customer service.

The predicted salary is between 60000 - 80000 Β£ per year.

The British Film Institute (BFI) invites applications for Head of Operations to oversee the Southbank and IMAX venues and related ticketing and retail systems.

The role requires strong leadership of venue operations, guest services, and safety across multiple sites.

You will lead customer-facing teams, optimise ticketing and membership processes, and coordinate cross-departmental activity to ensure excellent visitor experiences while promoting revenue growth.

Hybrid work with four days on site.

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Head of Venues & Systems Operations (Hybrid) employer: British Film Institute (BFI)

The British Film Institute (BFI) is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the film and cultural sectors. Employees benefit from generous perks such as annual leave, a pension scheme, and childcare support, alongside opportunities for professional growth in a supportive atmosphere. Working at the BFI not only allows you to contribute to meaningful projects but also places you at the heart of the UK's vibrant film community.

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Contact Details:

British Film Institute (BFI) Recruitment Team

We think you need these skills to ace Head of Venues & Systems Operations (Hybrid)

Leadership Skills
Venue Operations Management
Guest Services Management
Safety Management
Customer Service Excellence
Ticketing Systems Optimisation
Membership Process Coordination