As a Commercial Apprentice you will gain hands-on experience supporting customers and colleagues. You’ll build your skills across customer service and commercial administration while working towards a Level 3 Business Administration apprenticeship.
With guidance and training, you'll learn how to respond to customer enquiries, support complaints and returns processes, provide accurate order information, and complete a range of administrative and supporting documentation tasks.
You’ll also develop your knowledge of CMP’s IFS business system and help maintain positive working relationships with customers.
What you'll be doing
- Responding to customer enquiries by email and telephone, recording, investigating or directing requests as appropriate.
- Taking prompt action to resolve customer queries, involving relevant colleagues when needed.
- Recording customer complaints promptly and accurately within the IFS system.
- Supporting complaint investigations and helping to coordinate actions to resolve issues.
- Organising customer returns in line with relevant procedures when required.
- Communicating technical, commercial and order-related information clearly and professionally.
- Assisting with import and export documentation, and liaising with distributors, agents and overseas offices.
- Helping to prepare and issue invoices, ensuring customer documentation requirements are met.
- Completing accurate administrative tasks, developing your IFS knowledge and skills and actively participating in training, development and apprenticeship activities.
Who we're looking for
You’ll have excellent communication skills and a helpful, professional approach, along with good general Microsoft Office skills and attention to detail. You’ll be able to approach problems logically and be keen to learn and develop while working towards a Level 3 Business Administration apprenticeship. You’ll also be committed to following health, safety and environmental procedures. No previous experience is required, although experience in customer service, administration or a customer-facing environment would be helpful. Familiarity with business or customer management systems would also be an advantage.
To support an improved work-life balance, CMP operates a 9-day fortnight (9/10) working pattern. This allows employees to work compressed hours and, as a result, enjoy every other Friday off.
Benefits
Wellbeing app (Employee Assistance Program)
Holiday buy & sell
Competitive pay
Enhanced pension
Training & development
Commercial Apprentice - CMP Products in Cramlington employer: British Engines
At British Engines, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Located in Newcastle upon Tyne, our team enjoys a supportive environment with ample opportunities for professional growth, including involvement in exciting projects that shape the future of engineering. With a commitment to employee wellbeing and a focus on meaningful contributions, we empower our staff to thrive both personally and professionally.
