British Engines Group company, CMP Products, is a leading designer, manufacturer and supplier of cable glands, cable cleats and cable accessories.
CMP manufactures its products from three facilities based in Cramlington, Northumberland, and has a global distribution network, supported by ten offices spread across six continents from Houston, USA, to Busan, South Korea.
As a Commercial Apprentice you will gain hands‑on experience supporting customers and colleagues. You’ll build your skills across customer service and commercial administration while working towards a Level 3 Business Administration apprenticeship.
With guidance and training, you'll learn how to respond to customer enquiries, support complaints and returns processes, provide accurate order information, and complete a range of administrative and supporting documentation tasks.
You’ll also develop your knowledge of CMP’s IFS business system and help maintain positive working relationships with customers.
What you'll be doing
- Responding to customer enquiries by email and telephone, recording, investigating or directing requests as appropriate.
- Taking prompt action to resolve customer queries, involving relevant colleagues when needed.
- Recording customer complaints promptly and accurately within the IFS system.
- Supporting complaint investigations and helping to coordinate actions to resolve issues.
- Organising customer returns in line with relevant procedures when required.
- Communicating technical, commercial and order‑related information clearly and professionally.
- Assisting with import and export documentation, and liaising with distributors, agents and overseas offices.
- Helping to prepare and issue invoices, ensuring customer documentation requirements are met.
- Completing accurate administrative tasks, developing your IFS knowledge and skills and actively participating in training, development and apprenticeship activities.
Who we're looking for
You’ll have excellent communication skills and a helpful, professional approach, along with good general Microsoft Office skills and attention to detail. You’ll be able to approach problems logically and be keen to learn and develop while working towards a Level 3 Business Administration apprenticeship. You’ll also be committed to following health, safety and environmental procedures. No previous experience is required, although experience in customer service, administration or a customer‑facing environment would be helpful. Familiarity with business or customer management systems would also be an advantage.
To support an improved work‑life balance, CMP operates a 9‑day fortnight (9/10) working pattern. This allows employees to work compressed hours and, as a result, enjoy every other Friday off.
- Wellbeing app (Employee Assistance Program)
We want our people to feel free to be themselves without fear of discrimination or prejudice. We are committed to providing a safe, inclusive and respectful working environment that recognises our people as individuals. We believe that building a diverse and inclusive workforce that celebrates our differences is key to solving the complex challenges facing our changing world.
Commercial Apprentice in Cramlington employer: British Engines Group
At British Engines, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters creativity and collaboration. As a Marketing and Communications Assistant, you will have the opportunity to grow your skills in a supportive environment while working on impactful engineering campaigns. Our commitment to employee development and a strong focus on teamwork makes this role not just a job, but a meaningful career path in a thriving industry.
