At a Glance
- Tasks: Manage client relationships and ensure top-notch service for our largest clients.
- Company: Join British Engineering Services Group, a leader in risk management solutions.
- Benefits: Competitive salary, generous leave, pension contributions, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the key contact for clients and make a real difference in their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 24000 £ per year.
Who We Are In a Nutshell
At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland.
Our job is to help keep our customers’ assets legally compliant, operational and, above all, safe.
We achieve this by bringing together a team of the very best and most talented people.
- CLIENT RELATIONSHIP ADMINISTRATOR
- STRATFORD UPON AVON
Who We Are In a Nutshell
At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland.
Our job is to help keep our customers’ assets legally compliant, operational and, above all, safe.
We achieve this by bringing together a team of the very best and most talented people.
What will you be doing?
As a Client Relationship Administrator for British Engineering Services Group, you will be working as part of the NFU Mutual Account Management Team to ensure one of our largest clients receives the highest level of service.
Reporting to the Account Director, you will be a key contact for customers, agents, underwriters and Engineer Surveyors, ensuring all queries are managed through to resolution.
You will
- Create and maintain customer records and contracts using CRM systems and the NFU Mutual Engineering Inspection Portal.
- Provide outstanding customer service and ensure all customer queries, whether face to face, by telephone or email, are managed through to resolution.
- Support growth and development activities for engineering inspection services and additional service offerings.
- Work with customers to resolve complaints in line with FCA guidelines.
- Build and maintain excellent relationships with NFU Mutual colleagues and customers, delivering exceptional service at all times.
- Develop strong internal networks with key stakeholders to support service delivery and continuous improvement.
- Work collaboratively with the wider team to achieve targets and KPIs.
- Support the Account Director with administrative and planning tasks
As part of our team, you will get
- A salary from £24,000
- Up to 10% pension contribution
- 2 x life cover
- Enhanced maternity / adoption leave
- Annual salary review
- 25 days annual leave plus 8 bank holidays
- An additional day’s holiday for your birthday every year
- An extra day’s holiday to take on Christmas Eve each year
- Access to our buy and sell holiday scheme
- Opportunity for flexible working
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Company wide volunteering scheme
To join our team, you will need
- Experience working within a customer service environment.
- Experience using CRM systems.
- Excellent communication skills with the ability to liaise with colleagues and customers at all levels.
- A positive attitude and strong team-working approach.
- A flexible and adaptable mindset, with occasional UK travel potentially required.
- Strong Microsoft Office skills, including Excel.
- The ability to work effectively under pressure and remain resilient
- We want you to be you
Diversity, equality and inclusion are fundamental to who we are.
Our team is made up of incredibly skilled and talented people, and that’s what matters most to us.
At British Engineering Services Group, we want everyone to feel they can be their true, authentic selves at work.
We’re also proud to support the military community through our commitment to the Armed Forces Covenant.
British Engineering Services Group, where our people and our customers matter most.
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Client Relationship Administrator in Stratford-upon-Avon employer: British Engineering Services Group
At British Engineering Services Group, we are committed to fostering a dynamic and inclusive work environment where our Graduate Engineers can thrive. With a competitive starting salary, comprehensive benefits, and structured training programmes, we empower our employees to develop their skills while working on critical infrastructure projects across South West England. Join us to be part of a team that values diversity and supports your professional growth in a meaningful and rewarding career.
Contact Details:
British Engineering Services Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Administrator in Stratford-upon-Avon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Engineering Services Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Engineering Services Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Administrator in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Engineering Services Group:Your cover letter is your chance to shine! Tell us why you want to work at British Engineering Services Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Engineering Services Group!
How to prepare for a job interview at British Engineering Services Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
