At a Glance
- Tasks: Coordinate appointments and manage schedules to ensure excellent customer service.
- Company: Join British Engineering Services Group, a leader in risk management solutions.
- Benefits: Competitive salary, pension scheme, annual leave, and health support.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in the social housing sector while developing your skills.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 40500 - 49500 £ per year.
- CUSTOMER SERVICE ADVISOR
- Preston Office
- £26,277
Who we are in a nutshell.
At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland.
Our job is to help keep our customers' assets legally compliant, operational and, above all, safe.
We achieve this by bringing together a team of the very best and most talented people.
With safety at the heart of everything we do, our Electrical division is focused on delivering the very highest standards of electrical safety.
Our expert teams carry out hundreds of essential Electrical Installation Condition Reports (EICRs) and other critical inspections every day, helping customers stay compliant and protected.
What will you be doing?
- As a
- Customer Service Advisor
(known internally as a Central Resource Team Member) for British Engineering Services Group - Electrical, you will support the delivery of electrical compliance programmes across the social housing sector by coordinating appointments, engaging with residents and managing engineer schedules.
You will play a key role in maximising property access rates, delivering excellent customer service and ensuring works are completed within contractual timescales.
You will
- Contact residents to arrange Electrical Installation Condition Report (EICR) inspections, remedial works and follow-up appointments.
- Handle inbound calls, emails and customer enquiries professionally and efficiently.
- Manage appointment confirmations, cancellations and re-bookings while providing clear guidance to residents.
- Schedule engineers to maximise productivity and minimise travel time.
- Coordinate remedial works and revisit appointments within agreed service levels.
- Monitor engineer diaries and respond effectively to scheduling changes.
- Maintain accurate records within CRM and scheduling systems.
- Produce operational reports relating to appointments, access rates and performance.
- Liaise with housing providers, Contract Managers and Engineers to support programme delivery.
- Identify opportunities to improve scheduling efficiency, customer experience and first-time completion rates.
As part of our team, you will get
- A starting salary of up to £26,277
- Company Pension Scheme
- Annual salary review
- 20 days annual leave, increasing each year up to 25 days plus 8 bank holidays
- An extra day’s holiday to take on Christmas Eve each year
- Access to our holiday buy scheme
- Electric Vehicle salary sacrifice scheme
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Company wide volunteering scheme
- Fundraising support for your chosen charity
To join our team, you will need
- Experience in a customer service, scheduling, planning or call handling environment.
- Experience managing high volumes of customer interactions.
- Strong administrative and organisational skills.
- Experience using CRM, scheduling or workforce management systems.
- Excellent telephone manner and customer service skills.
- Strong communication and problem‑solving abilities.
- Ability to prioritise multiple tasks in a fast-paced environment.
- High attention to detail and accuracy.
- Good Microsoft Office skills, particularly Outlook and Excel.
- GCSEs (or equivalent) in English and Mathematics.
Ideally, you will also offer (desirable but not essential)
- Experience within social housing, compliance or field-service environments.
- Knowledge of electrical compliance programmes or property maintenance services.
- Experience coordinating mobile or field-based workforces.
- Customer Service, Contact Centre or Business Administration qualifications.
We want you to be you!
Diversity, equality and inclusion are fundamental to who we are.
Our team is made up of incredibly skilled and talented people, and that's what matters most to us.
At British Engineering Services Group, we want everyone to feel they can be their true, authentic selves at work.
We're also proud to support the military community through our commitment to the Armed Forces Covenant.
Go for it!
British Engineering Services Group, where our people and our customers matter most.
#J-18808-Ljbffr
Customer Service Advisor in Preston employer: British Engineering Services Group
At British Engineering Services Group, we are committed to fostering a dynamic and inclusive work environment where our Graduate Engineers can thrive. With a competitive starting salary, comprehensive benefits, and structured training programmes, we empower our employees to develop their skills while working on critical infrastructure projects across South West England. Join us to be part of a team that values diversity and supports your professional growth in a meaningful and rewarding career.
Contact Details:
British Engineering Services Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Engineering Services Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Engineering Services Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Engineering Services Group:Your cover letter is your chance to shine! Tell us why you want to work at British Engineering Services Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Engineering Services Group!
How to prepare for a job interview at British Engineering Services Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
