At a Glance
- Tasks: Manage customer queries, schedule inspections, and ensure top-notch service delivery.
- Company: Join BES Group, a leading risk management solutions provider in the UK and Ireland.
- Benefits: Competitive salary, generous leave, pension contributions, and flexible working options.
- Other info: Diversity and inclusion are at our core; we value authenticity and support the military community.
- Why this job: Be part of a dynamic team making a real difference in safety and compliance.
- Qualifications: Customer service experience, strong communication skills, and adaptability to change.
The predicted salary is between 24479 - 24479 £ per year.
Who We Are In a Nutshell.
At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland.
That means it’s our job to help keep our customers assets’ legally compliant, operational and, above all else, safe.
We’re able to achieve this with a team of only the very best, most talented people.
- Manchester
- £24,479
Who We Are In a Nutshell.
At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland.
That means it’s our job to help keep our customers assets’ legally compliant, operational and, above all else, safe.
We’re able to achieve this with a team of only the very best, most talented people.
Our consultancy services cover a vast range of specialist solutions, all delivered by a team of the most skilled industry experts, giving our customers the reassure that they’re in safe hands.
From design verification, the early stage of ensuring new pressure equipment is manufactured safely and to all appropriate standards, to conformity assessments, when it is approved as market ready, and a whole more, our team are vital when it comes to the production of new pressure equipment.
What will you be doing?
- Take ownership of customer queries through to resolution
- Plan and schedule inspections, supporting the wider service strategy
- Follow agreed processes and procedures to deliver consistently high customer service
- Build strong relationships with Engineers and provide guidance on customer requirements
- Adapt to changing volumes, processes and technologies with ease
- Become a recognised expert in best practice across the team
- Interpret, calculate and analyse information to ensure accurate pricing
- Develop strong systems knowledge to deliver excellent service
- Manage customer interactions efficiently and professionally via phone and email
- Plan and prioritise your workload in line with business needs
- Ensure accurate billing and invoicing
As part of our team, you will get
- A starting salary of £24,479 depending on experience
- Up to 10% pension contribution
- 2 x life cover
- Enhanced maternity / adoption leave
- Annual salary review
- 25 days annual leave plus 8 bank holidays
- An additional day’s holiday for your birthday every year
- An extra day’s holiday to take on Christmas Eve each year
- Access to our buy and sell holiday scheme
- Opportunity for flexible working
- Electric Vehicle salary sacrifice scheme
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Company wide volunteering scheme
To be join our team, you will need
- Experience delivering excellent customer service and resolving varied queries
- Effective administrative experience
- Ability to work in a changing environment and adapt priorities
- Strong attention to detail
- Excellent communication skills, both written and verbal
- Proactive, flexible and adaptable approach
- Good level of IT skills
Diversity, equality and inclusion are fundamental to who we are.
Our team is made up of incredibly skilled and talented people, and that’s what matters most to us.
At British Engineering Services Group, we want everyone to feel they can be their true, authentic selves at work.
We’re also proud to support the military community through our commitment to the Armed Forces Covenant.
British Engineering Services Group, where our people and our customers matter most.
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Contract Administrator in Manchester employer: British Engineering Services Group
British Engineering Services Group is an exceptional employer, offering a dynamic work culture in the heart of Manchester. With a strong focus on employee growth and development, we provide ample opportunities for professional advancement alongside competitive benefits such as a car cash allowance and pension contributions. Join us to be part of a forward-thinking team that values innovation and collaboration in driving commercial success.
Contact Details:
British Engineering Services Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Administrator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Engineering Services Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Engineering Services Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contract Administrator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Engineering Services Group:Your cover letter is your chance to shine! Tell us why you want to work at British Engineering Services Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Engineering Services Group!
How to prepare for a job interview at British Engineering Services Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
