At a Glance
- Tasks: Provide top-notch service to motorcycle customers and manage bookings for repairs.
- Company: HGB Motorcycles, a trusted name in the motorcycle industry since 1967.
- Benefits: Competitive salary reflecting your skills and experience, plus a dynamic work environment.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
- Why this job: Join a passionate team and help fellow riders keep their bikes in top shape.
- Qualifications: Experience in motorcycle or automotive service roles and a love for bikes.
The predicted salary is between 30000 - 40000 £ per year.
Established in 1967 and based in Ruislip, West London, HGB Motorcycles have over 50 years in the motorcycle industry. We are looking for an experienced Motorcycle Aftersales & Service Advisor with previous experience from within the motorcycle/automotive industries.
Working in a team environment you will be responsible for providing an excellent service to customers who want to book their motorcycles in for service or repair work. You will be required to liaise with the workshop to understand work in progress, keeping customers informed and where necessary requesting authorisation for additional work. You will also assist customers with parts enquiries by understanding their requirements and ordering parts and accessories. You will be responsible for effectively helping customers with their queries, ensuring you resolve them to the customers' satisfaction. Warranty registering new motorcycles and warranty claims procedures will also be part of the job.
Ideal Candidate
The successful candidate will have to be personable, highly motivated and be able to achieve consistently high levels of customer service and sales. Previous experience in this role ideally in a motorcycle dealership. Applications from candidates who have experience of working in a Service/Aftersales role in the automotive trade are also welcome. A knowledge of motorcycles is essential for this role. An excellent salary will be awarded to the successful candidate which will fully reflect both qualifications and experience.
MOTORCYCLE AFTERSALES & SERVICE ADVISOR in Ruislip employer: British Dealer News
HGB Motorcycles, with over 50 years of experience in the motorcycle industry, is an exceptional employer located in Ruislip, West London. We pride ourselves on fostering a collaborative work culture that values customer service excellence and employee development, offering competitive salaries and opportunities for growth within the automotive sector. Join our dedicated team where your passion for motorcycles will be appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land MOTORCYCLE AFTERSALES & SERVICE ADVISOR in Ruislip
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Dealer News. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Dealer News before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace MOTORCYCLE AFTERSALES & SERVICE ADVISOR in Ruislip
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Dealer News:Your cover letter is your chance to shine! Tell us why you want to work at British Dealer News specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Dealer News!
How to prepare for a job interview at British Dealer News
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
