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- Tasks: Provide top-notch service to motorcycle customers and manage bookings for repairs.
- Company: HGB Motorcycles, a trusted name in the motorcycle industry since 1967.
- Benefits: Competitive salary reflecting your skills and experience, plus a dynamic work environment.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
- Why this job: Join a passionate team and help fellow riders keep their bikes in top shape.
- Qualifications: Experience in motorcycle or automotive service roles and a love for bikes.
The predicted salary is between 30000 - 40000 £ per year.
Established in 1967 and based in Ruislip, West London, HGB Motorcycles have over 50 years in the motorcycle industry. We are looking for an experienced Motorcycle Aftersales & Service Advisor with previous experience from within the motorcycle/automotive industries.
Working in a team environment you will be responsible for providing an excellent service to customers who want to book their motorcycles in for service or repair work. You will be required to liaise with the workshop to understand work in progress, keeping customers informed and where necessary requesting authorisation for additional work. You will also assist customers with parts enquiries by understanding their requirements and ordering parts and accessories. You will be responsible for effectively helping customers with their queries, ensuring you resolve them to the customers' satisfaction. Warranty registering new motorcycles and warranty claims procedures will also be part of the job.
Ideal Candidate
The successful candidate will have to be personable, highly motivated and be able to achieve consistently high levels of customer service and sales. Previous experience in this role ideally in a motorcycle dealership. Applications from candidates who have experience of working in a Service/Aftersales role in the automotive trade are also welcome. A knowledge of motorcycles is essential for this role. An excellent salary will be awarded to the successful candidate which will fully reflect both qualifications and experience.
MOTORCYCLE AFTERSALES & SERVICE ADVISOR in Ruislip employer: British Dealer News
Contact Detail:
British Dealer News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MOTORCYCLE AFTERSALES & SERVICE ADVISOR in Ruislip
✨Tip Number 1
Get to know the company inside out! Research HGB Motorcycles, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, which will definitely impress.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on the company culture and maybe even put in a good word for you. Plus, it’s a great way to show you’re genuinely interested in joining the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and motorcycle knowledge. Think about scenarios where you’ve gone above and beyond for a customer. We want to hear those stories that showcase your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you’re serious about landing the job.
We think you need these skills to ace MOTORCYCLE AFTERSALES & SERVICE ADVISOR in Ruislip
Some tips for your application 🫡
Show Your Passion for Motorcycles: Let us know why you love motorcycles! Share your experiences and any relevant knowledge you have about the industry. This will help us see your enthusiasm and fit for the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your experience in the motorcycle or automotive industries. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to customer service roles like this one.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at British Dealer News
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Be ready to discuss different models, common issues, and parts. This will show your passion for the industry and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to provide excellent service, which is key for this role.
✨Teamwork Matters
Since you'll be working in a team environment, be ready to talk about your experience collaborating with others. Share specific instances where teamwork led to successful outcomes, especially in a service or automotive context.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the workshop's processes or how they handle customer feedback. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.