At a Glance
- Tasks: Support DriveSafe initiatives, manage course availability, and analyse client demand.
- Company: TfGM, a key partner in promoting safer roads in Greater Manchester.
- Benefits: Competitive salary, flexible working, free travel, and generous holiday allowance.
- Other info: Join a supportive team committed to equality and personal development.
- Why this job: Make a real difference in road safety while supporting diverse communities.
- Qualifications: Fluency in BSL, analytical skills, and experience with software systems.
The predicted salary is between 36093 - 41161 £ per year.
Job reference: 001655
Department: Control & Operations
Location: TfGM Greater Manchester (Piccadilly Place)
Contract type: Permanent
Division: DriveSafe
Are you fluent in British Sign Language (BSL)? Do you have a passion for equality and diversity? Do you thrive on supporting others to succeed? Do you have a logical mind to problem solve? Are you seeking a new opportunity where you can apply your analytical and organisational skills to contribute to helping make the roads of Greater Manchester safer?
As a Senior Business Support Officer, you will monitor and analyse DriveSafe client demand, manage DriveSafe course availability, manage Trainer course allocation, and use your data analysis skills to identify booking patterns, arrange course venues and liaise with our stakeholders both internally and externally.
Who are we? DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to Vision Zero – a strategy to eliminate all traffic fatalities and life-changing injuries, while increasing safe, healthy and equitable mobility for all. We are responsible for delivering the National Driver Offender Retraining Scheme (NDORS), such as Speed Awareness Courses, on behalf of Greater Manchester Police. This is a busy and exciting time for DriveSafe as our online and venue driver retraining courses develop. This opportunity will allow you to be involved in ensuring we meet client demand and help shape the future of DriveSafe and the delivery of our courses.
What you’ll bring: Using your expertise in BSL, you will promote DriveSafe amongst the Deaf communities, raising their awareness of the availability of NDORS courses delivered in BSL. You will support Deaf clients through their DriveSafe journey and be a source of technical help for both Deaf clients and trainers alike. You will have experience of using multiple software systems, video communication apps, social media channels and be able to analyse complex spreadsheet data and provide solutions. You will also have experience of engaging and communicating with stakeholders with a range of requirements and have excellent communication skills. You’ll also provide a range of administrative support to DriveSafe managers and will be educated to at least ‘A’ level, BSL level 3 or equivalent.
What we can offer you: This is a permanent role and comes with a salary of £36,093 – £41,161 per annum depending on experience, working with supportive colleagues and opportunities to collaborate across teams. At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. Our benefits include:
- 28 days holiday per annum (plus bank holidays)
- Flexible and hybrid working options to promote and support a good work/life balance
- Free bus travel within Greater Manchester and free rail or Metrolink travel to and from work within the Greater Manchester boundary.
- Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
- Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
- We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
What’s next? TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme.
Please note we may close the advert early if we receive a high volume of applications.
DriveSafe Senior Business Support Officer – TfGM in Manchester employer: British Deaf News
TfGM DriveSafe is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside flexible and hybrid working options. Our collaborative work culture fosters innovation and inclusivity, ensuring that every team member has the opportunity to contribute meaningfully while supporting our commitment to serving Deaf clients effectively.
StudySmarter Expert Advice🤫
We think this is how you could land DriveSafe Senior Business Support Officer – TfGM in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Deaf News. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Deaf News before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace DriveSafe Senior Business Support Officer – TfGM in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Deaf News:Your cover letter is your chance to shine! Tell us why you want to work at British Deaf News specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Deaf News!
How to prepare for a job interview at British Deaf News
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
