British Cycling seeks a Head of Customer Experience in Manchester to define and lead our customer experience strategy, uniting members, riders, volunteers, fans and partners into a cohesive journey.
You will build an operating model linking products, services, and teams, drive accessibility, select and implement CX platforms, and lead a high-performance CX team to grow participation and loyalty.
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Head of Member Experience & CX Strategy in Manchester employer: British Cycling
Grand Depart GB 2027 Ltd is an exceptional employer that offers a unique opportunity to be part of a landmark international sporting event, fostering a dynamic and collaborative work culture. With a focus on social impact and community engagement, employees benefit from a supportive environment that encourages professional growth and development, while enjoying the flexibility of hybrid working arrangements. Join us in making history and contributing to a project that aims to boost mental wellbeing and economic growth across the UK.
