At a Glance
- Tasks: Provide top-notch IT support and manage Office 365 for a dynamic team.
- Company: Join British Cycling, a key player in hosting historic cycling events.
- Benefits: Enjoy a competitive salary, generous holidays, and a Cycle to Work scheme.
- Other info: Great opportunity for career growth in a vibrant environment.
- Why this job: Be part of an exciting project that promotes community wellbeing and sports.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 19200 - 28800 £ per year.
Role Title: IT Support Technician
Salary: £32,000 per annum
Contract: Full-Time
Location: Manchester (hybrid working available)
About British Cycling
British Cycling exists to bring the joy of cycling to everyone.
We have embarked on an exciting new journey, with a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration of our athlete’s performance on the world stage, and our growing portfolio of major events.
We are working towards our three key priorities outlined in our strategy; to support and grow the sport to make cycling more inclusive and accessible, to lead on the world stage by winning and winning well, and to drive social impact by tackling inequalities through providing opportunities.
What will you be doing?
- Providing 1st and 2nd line IT support to colleagues across British Cycling, resolving incidents and service requests in a timely and professional manner.
- Troubleshooting hardware, software, device and access-related issues across a range of systems and platforms.
- Managing and prioritising support tickets, ensuring users receive clear updates and resolutions.
- Supporting new starters, internal role changes and leavers by setting up accounts, devices and access.
- Administering and supporting Microsoft 365, Azure Entra and device management platforms.
- Creating and maintaining knowledge articles, user guides and self-service resources to help colleagues get the most from technology.
- Assisting with IT projects, device deployments and service improvement initiatives across the organisation.
- Building strong relationships with colleagues and providing friendly, customer-focused support that helps keep the organisation running smoothly.
What we’re looking for:
- Experience working in an IT Service Desk, technical support or end-user support environment.
- Strong customer service skills with a passion for helping people and delivering an excellent support experience.
- Excellent communication skills and the ability to explain technical concepts in a clear and approachable way.
- Strong troubleshooting and problem-solving skills, with the ability to take ownership of issues through to resolution.
- Experience using Microsoft 365 technologies and modern device management tools.
- A proactive, organised approach with the ability to prioritise competing tasks in a fast‑paced environment.
What are the perks?
- Competitive Salary
- Cycle to Work Scheme
- Generous Holidays (25 days + bank holidays)
- Holiday purchase scheme
- Life Assurance
- Pension
Applications close: 31st August 2026
IT Support Technician in Manchester employer: British Cycling
British Cycling is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of the cycling community. With a focus on employee growth, we provide opportunities for professional development and a competitive benefits package, including a Cycle to Work scheme and generous holidays, making it a rewarding place to advance your career while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This could be anything from a blog about troubleshooting tips to a small app you've developed. It’s a great way to stand out!
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues and be ready to explain your thought process. Confidence is key, so let your knowledge shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician in Manchester
Some tips for your application 🫡
Craft a Tailored CV:Make sure your CV highlights your relevant experience as an IT Technician. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in Windows 11, Office 365, and any other tech you know!
Write a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the role and how your background makes you a perfect fit. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills:Since you'll be explaining tech stuff to non-techies, make sure your application reflects your ability to communicate clearly. Use straightforward language and avoid jargon where possible – we want to see that you can connect with everyone!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at British Cycling
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and Microsoft Azure Entra. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can also handle real-world issues.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. Use examples from your previous experience where you successfully helped someone understand a tech problem. This will demonstrate your communication skills and ability to provide excellent customer service.
✨Show Initiative and Problem-Solving Skills
Prepare to share specific instances where you took the initiative to solve a problem or improve a process. Think about times when you prioritised tasks effectively or went above and beyond to support users. This will highlight your proactive approach and diagnostic skills.
✨Familiarise Yourself with the Company
Research British Cycling and the upcoming events like the Grand Depart. Understanding their mission and how IT plays a role in their operations will help you tailor your answers and show genuine interest in the position. It’s a great way to connect your skills to their goals.
