British Cycling in Manchester is seeking a Customer Experience Support Advisor to provide friendly, accurate assistance to members, riders, volunteers, clubs and partners across multiple channels. You will handle queries about membership, events, volunteering opportunities, and products, helping customers access services and participate in cycling.
You will maintain records, capture feedback, and share insights to improve customer journeys, working with colleagues to ensure consistent, inclusive
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Member Experience Support Advisor — Hybrid (Manchester) employer: British Cycling UK
British Cycling is an exceptional employer dedicated to making cycling accessible and inclusive for all. With a strong focus on social impact, our work culture fosters collaboration and innovation, providing employees with opportunities for personal and professional growth. Located at the National Cycling Centre in Manchester, we offer competitive salaries, generous holidays, and a supportive environment that empowers our team to drive meaningful change in the sport.
