British Cycling UK is seeking a Head of Customer Experience in Manchester, offering hybrid working. You will define and lead the CX strategy to foster belonging among members, riders, volunteers, fans and partners, and oversee a CX operating model that unites products, services and touchpoints into a seamless journey.
You will implement and continuously improve customer service platforms, establish CX metrics (CSAT, NPS, journey insights) and advocate for customer needs at executive level.
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CX Strategy Lead for Inclusive Cycling in Manchester employer: British Cycling UK
British Cycling is an exceptional employer dedicated to making cycling accessible and inclusive for all. With a strong focus on social impact, our work culture fosters collaboration and innovation, providing employees with opportunities for personal and professional growth. Located at the National Cycling Centre in Manchester, we offer competitive salaries, generous holidays, and a supportive environment that empowers our team to drive meaningful change in the sport.
