At a Glance
- Tasks: Provide IT support, manage Office 365, and assist with tech projects.
- Company: Join British Cycling, a key player in hosting historic cycling events.
- Benefits: Competitive salary, generous holidays, life assurance, and pension scheme.
- Other info: Exciting opportunity to grow in a dynamic environment until 2027.
- Why this job: Be part of a landmark event while enhancing your IT skills.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills.
The predicted salary is between 28000 - 36000 £ per year.
IT Support Technician
Salary: £32,000 per annum
Contract: Full-Time
Location: Manchester (hybrid working available)
About British Cycling
British Cycling exists to bring the joy of cycling to everyone.
We have embarked on an exciting new journey, with a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration of our athlete’s performance on the world stage, and our growing portfolio of major events.
We are working towards our three key priorities outlined in our strategy; to support and grow the sport to make cycling more inclusive and accessible, to lead on the world stage by winning and winning well, and to drive social impact by tackling inequalities through providing opportunities.
What will you be doing?
- Providing 1st and 2nd line IT support to colleagues across British Cycling, resolving incidents and service requests in a timely and professional manner.
- Troubleshooting hardware, software, device and access-related issues across a range of systems and platforms.
- Managing and prioritising support tickets, ensuring users receive clear updates and resolutions.
- Supporting new starters, internal role changes and leavers by setting up accounts, devices and access.
- Administering and supporting Microsoft 365, Azure Entra and device management platforms.
- Creating and maintaining knowledge articles, user guides and self-service resources to help colleagues get the most from technology.
- Assisting with IT projects, device deployments and service improvement initiatives across the organisation.
- Building strong relationships with colleagues and providing friendly, customer-focused support that helps keep the organisation running smoothly.
What we’re looking for:
- Experience working in an IT Service Desk, technical support or end-user support environment.
- Strong customer service skills with a passion for helping people and delivering an excellent support experience.
- Excellent communication skills and the ability to explain technical concepts in a clear and approachable way.
- Strong troubleshooting and problem-solving skills, with the ability to take ownership of issues through to resolution.
- Experience using Microsoft 365 technologies and modern device management tools.
- A proactive, organised approach with the ability to prioritise competing tasks in a fast-paced environment.
What are the perks?
- Competitive Salary
- Cycle toWork Scheme
- Generous Holidays (25 days + bank holidays)
- Holiday purchase scheme
- Life Assurance
- Pension
Applications close:31st August 2026
IT Support Technician in Manchester employer: British Cycling UK
British Cycling UK is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. As a Content Production Officer, you will not only enjoy a competitive salary and generous holiday package but also have the unique opportunity to contribute to the historic Grand Départ GB 2027 project, enhancing your professional growth in the vibrant world of cycling.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues and be ready to explain your thought process clearly. Remember, communication is key!
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or relevant certifications, make sure to highlight them during interviews. This will demonstrate your expertise and commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at British Cycling. Don’t miss out!
We think you need these skills to ace IT Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience and skills that match the job description, like your knowledge of Office 365 and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it concise but impactful!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and avoid jargon, especially when explaining technical concepts.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and stands out to us!
How to prepare for a job interview at British Cycling UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and any other relevant tech mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience.
✨Practice Explaining Technical Concepts
Since you'll need to communicate with non-technical users, practice explaining complex IT issues in simple terms. This will demonstrate your communication skills and ability to provide excellent customer service.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and solved IT issues in the past. Think about specific challenges you faced and how you approached them, as this will highlight your critical thinking and initiative.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult user or prioritising multiple IT requests. Think through your responses ahead of time to show that you can handle pressure and make sound decisions.
