At a Glance
- Tasks: Provide IT support, manage Office 365, and assist with tech projects.
- Company: Join British Cycling, a key player in hosting historic cycling events.
- Benefits: Competitive salary, generous holidays, life assurance, and pension scheme.
- Other info: Exciting opportunity to grow in a dynamic environment until 2027.
- Why this job: Be part of a landmark event while enhancing your IT skills.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills.
The predicted salary is between 28000 - 36000 £ per year.
Role Title: IT Support Technician
Salary: £32,000 per annum
Contract: Full-Time
Location: Manchester (hybrid working available)
About British Cycling
British Cycling exists to bring the joy of cycling to everyone.
We have embarked on an exciting new journey, with a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration of our athlete's performance on the world stage, and our growing portfolio of major events.
We are working towards our three key priorities outlined in our strategy; to support and grow the sport to make cycling more inclusive and accessible, to lead on the world stage by winning and winning well, and to drive social impact by tackling inequalities through providing opportunities.
What will you be doing?
- Providing 1st and 2nd line IT support to colleagues across British Cycling, resolving incidents and service requests in a timely and professional manner.
- Troubleshooting hardware, software, device and access-related issues across a range of systems and platforms.
- Managing and prioritising support tickets, ensuring users receive clear updates and resolutions.
- Supporting new starters, internal role changes and leavers by setting up accounts, devices and access.
- Administering and supporting Microsoft 365, Azure Entra and device management platforms.
- Creating and maintaining knowledge articles, user guides and self-service resources to help colleagues get the most from technology.
- Assisting with IT projects, device deployments and service improvement initiatives across the organisation.
- Building strong relationships with colleagues and providing friendly, customer-focused support that helps keep the organisation running smoothly.
What we're looking for:
- Experience working in an IT Service Desk, technical support or end-user support environment.
- Strong customer service skills with a passion for helping people and delivering an excellent support experience.
- Excellent communication skills and the ability to explain technical concepts in a clear and approachable way.
- Strong troubleshooting and problem-solving skills, with the ability to take ownership of issues through to resolution.
- Experience using Microsoft 365 technologies and modern device management tools.
- A proactive, organised approach with the ability to prioritise competing tasks in a fast-paced environment.
What are the perks?
- Competitive Salary
- Cycle toWork Scheme
- Generous Holidays (25 days + bank holidays)
- Holiday purchase scheme
- Life Assurance
- Pension
Applications close: 8th November2026
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IT Support Technician in Manchester employer: British Cycling UK
British Cycling UK is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. As a Content Production Officer, you will not only enjoy a competitive salary and generous holiday package but also have the unique opportunity to contribute to the historic Grand Départ GB 2027 project, enhancing your professional growth in the vibrant world of cycling.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what British Cycling UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges British Cycling UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at British Cycling UK!
✨Direct Apply to British Cycling UK
Let's not forget to apply directly through the British Cycling UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at British Cycling UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Cycling UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at British Cycling UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
