Teaching Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.

Role Purpose

To support teachers, learners, and school partners in delivering high-quality British Council programmes at PSU. The Teaching Assistant ensures smooth classroom operations, reinforces safeguarding and child protection standards, and acts as a point of contact for parents and school staff. The role also supports customer-facing functions by passing on queries, answering common concerns using approved FAQs, and ensuring feedback is relayed to the School Customer Management (SCM) representative. In doing so, Teaching Assistants help to keep all parties informed, strengthen parent confidence, and support the British Council’s reputation for quality and care.

Main Accountabilities:

• Classroom & Learning Support
  • Assist teachers with lesson preparation, classroom organisation, and resource management.
  • Supervise students during lessons, breaks, and transitions to ensure safety and behaviour standards.
  • Provide one-to-one or small-group support to learners, including those with additional needs.
  • Encourage participation, model positive behaviour, and support English use in class.
• Customer-facing Contact (in coordination with SCM)
  • Act as an approachable point of contact for parents and school staff during school hours.
  • Answer routine questions or concerns using the approved FAQ and guidance materials.
  • Refer all non-routine, sensitive, or unresolved issues to the SCM representative.
  • Support the customer feedback process by ensuring queries and concerns are logged, shared with the right people, and followed up on until closure.
  • Work with SCM staff to help “close the loop” by relaying outcomes back to parents, teachers, and school management.
• School Relationship Support
  • Help maintain constructive day-to-day communication with school management and homeroom teachers in Thai.
  • Provide interpretation/translation support during parent-teacher meetings and school events.
  • Ensure academic updates, schedule changes, and notices are passed on accurately and promptly, following agreed communication channels.
• Operational & Administrative Support
  • Manage registers, attendance records, and incident logs.
  • Support enrichment and remedial programmes, reading initiatives, and student events.
  • Assist with parent events, open days, and school promotions.
  • Provide admin support to on-site British Council staff (printing, distributing resources, preparing classrooms).
• Key Safeguarding Responsibilities
  • Promote a safe, inclusive, and supportive learning environment.
  • Be vigilant to signs of safeguarding or wellbeing concerns.
  • Report any concerns promptly to the National Safeguarding Manager or Safeguarding Focal Point.
  • Maintain confidentiality and handle safeguarding information responsibly.
  • Follow all safeguarding policies and procedures.
  • Follow the Safeguarding Code of Conduct.
  • Understand and uphold the British Council’s commitment to preventing Sexual Exploitation, Abuse, and Harassment (SEAH) in the workplace.
  • Be aware of professional boundaries and respectful conduct with colleagues and students.
  • Report any concerns or allegations relating to SEAH promptly to the People Function representative.
• Key EDI Responsibilities
  • The post holder is expected to uphold and apply the British Council’s Equality, Diversity and Inclusion (EDI) policies in all aspects of their work.
  • Actively valuing and respecting diversity to create an environment where everyone can participate fully and fairly.
  • Treating all learners, colleagues, parents, and partners with dignity, fairness, and respect at all times.
  • Supporting efforts to identify and remove barriers to participation, while helping to redress inequalities and address instances of unjustified discrimination.
  • Ensuring that personal conduct consistently reflects the organisation’s EDI values and expectations.
  • Promoting awareness of EDI principles with parents, schools, and other stakeholders to ensure shared commitment to inclusive practice.

About You (essential requirements for the role):

• A positive approach to working with children and the ability to motivate, inspire and build rapport; excellent team-working ability, organisational skills and ability to manage multiple responsibilities.
• Good organisational skills and the ability to work flexibly; IT skills (e.g. use of Excel, Word, PowerPoint, Outlook).
• Excellent interpersonal and communication skills in Thai and English.
• Ability to build trust and rapport across cultural contexts.
• Problem-solving and flexibility in fast-moving school environments.
• Fluent Thai (oral and written).
• Functional English (oral and written) for effective communication with teachers and British Council staff.
• Willingness to travel between PSU sites as required.
• Post holder may occasionally be required to work during evenings and weekends due to parents’ evenings and school events.
• During school breaks (e.g. March – May) the post holder may be required to work at a nearby British Council teaching centre.
• Six months of experience of working with children.
• Undergraduate university degree or equivalent.

Desirable

• Early Years qualification.
• Special Education Needs (SEN).

Further Information

• Number of positions: 4
• Pay Band: J 3
• Location: Bangkok, Thailand
• Contract type: Indefinite Contract
• Closing date: 11th May 2026, (11:59pm GST time)
• This role is open to candidates who have the legal right to work and are located/based in Thailand.

*Please note that all applications should be submitted only in English. *It is advisable to apply in advance to avoid any technical issues at the last moment.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.