The British Council invites applications for a fixed-term, full-time role in London/DC/Edinburgh/Manchester to lead a multi-channel Customer Service team. You will manage day-to-day operations, supervise recruitment, onboarding, and ongoing development of staff while ensuring safeguarding, data protection and financial controls.
This is a remote-friendly, UK-wide role with a strong focus on service quality and customer satisfaction.
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Remote Customer Service Team Lead – Multi‑Channel Excellence employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets education. With a strong commitment to employee development, you will have access to numerous growth opportunities and a collaborative culture that values diverse perspectives. Join us to make a meaningful impact on learners worldwide while enjoying the unique advantages of working in a globally recognised organisation dedicated to cultural exchange and educational excellence.
