At a Glance
- Tasks: Coordinate examiner activities and ensure quality standards across IELTS and other exams.
- Company: Join the British Council, a leader in education and cultural connections worldwide.
- Benefits: Indefinite contract, competitive pay, and opportunities for professional growth.
- Other info: Embrace a culture of equality, diversity, and inclusion.
- Why this job: Make a real impact on global education while working with diverse teams.
- Qualifications: Degree in Operations or related field; experience in exam delivery and customer service.
The predicted salary is between 46200 - 52800 £ per year.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.
Role purpose
The Professional Support Network (PSN) Coordinator supports consistent application of examiner standards across IELTS and other E&E products by coordinating operational activities, maintaining data accuracy, and assisting examiner lifecycle processes. The role contributes to quality assurance and performance monitoring by supporting agreed policies and frameworks, working closely with internal teams and external partners.
Role context
This role sits within Operational Delivery – Global and supports the implementation of professional standards across speaking examiner activities, contributing to readiness, certification, monitoring, and accurate reporting via the EMM database. The role works with test centres, Network teams, and the Global Examiner Hub Lead to support examiner delivery and continuous improvement. Key priorities include supporting professional standards; coordinating examiner lifecycle (certification, training, monitoring); maintaining EMM data integrity; coordinating readiness with centres and regions; monitoring performance and risks; supporting compliance and audits; analysing feedback; and driving continuous improvement and collaboration.
Main accountabilities
- Service Delivery: Supports examiner lifecycle activities (certification, training, scheduling, feedback) across products, implements standard procedures, conducts quality checks, resolves examiner queries end-to-end, and coordinates support to meet milestones. Maintains accurate EMM records aligned to operational needs and ensures readiness through coordination and planning.
- Stakeholder Engagement: Liaises with test centres and Network teams to support examiner readiness and delivery. Collects and organises examiner feedback and supports communication and coordination with partners and stakeholders.
- Risk & Compliance: Ensures examiner processes comply with safeguarding, exam security, and regulatory standards. Supports incident reporting and audit preparation activities.
- Analysis & Reporting: Extracts and organises EMM data, ensures databases are accurate and up to date, and supports performance trend analysis and monthly reporting. Contributes to decision-making and operational efficiency through accurate data handling and coordination.
Qualification and Experience
Essentials
- Degree or equivalent in Operations, Business Management or related discipline (or equivalent experience).
- Demonstrable experience in IELTS or other exams delivery/administration, customer service roles, and working to tight, immovable deadlines with strong organisational skills.
- Experience supporting examiner or assessment operations, with familiarity using exams systems and databases.
- Demonstrable experience working as part of a dispersed team to deliver services and support continuous improvement initiatives.
- Experience working in a regulated environment with safeguarding and compliance protocols.
Desirables
- Lean Six Sigma qualification.
- Recognised safeguarding or compliance-related certification.
- Familiarity with examiner lifecycle processes (e.g., certification, training).
- Experience working with examiner databases or systems such as EMM.
- Exposure to computer-based testing or video-delivered speaking tests.
- Familiarity with British Council Exams products (e.g. IELTS, Aptis, ESAT-J).
Language Requirement
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Minimum requirements: English C1 (IELTS 7 or equivalent).
Important information
- British Council Pay band: 6
- Contract type: Indefinite Contract
- Location: UK - This role is open to candidates based in all UK locations
- Proof of Identity requirements & right to work in the country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided.
- Closing Date: Wednesday, 10 June 2026 – 19:29 UK time (23:59 IST)
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Professional Support Network Coordinator(PSN) - Global employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation across its global network. With a strong commitment to professional development, employees benefit from continuous growth opportunities while contributing to meaningful projects that promote education and cultural exchange. Located in the UK, the organisation champions diversity and inclusion, ensuring a supportive atmosphere where every voice is valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Support Network Coordinator(PSN) - Global
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role inside out. We should know their values, recent projects, and how we can contribute. This shows genuine interest and helps us stand out.
✨Tip Number 3
Practice makes perfect! We can do mock interviews with friends or use online resources to get comfortable with common questions. The more we practice, the more confident we'll feel when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows our enthusiasm and keeps us on their radar. Plus, it’s a nice touch!
We think you need these skills to ace Professional Support Network Coordinator(PSN) - Global
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of PSN Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience:When detailing your past roles, focus on your experience in examiner lifecycle processes and any relevant customer service roles. We want to see how you've contributed to quality assurance and operational efficiency in similar environments.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application.
How to prepare for a job interview at British Council
✨Know Your Stuff
Make sure you understand the role of a Professional Support Network Coordinator inside out. Familiarise yourself with examiner lifecycle processes, data management, and compliance protocols. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in exam delivery, customer service, and working under tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight how you've contributed to continuous improvement initiatives.
✨Engage with Stakeholders
Since this role involves liaising with test centres and network teams, think about how you can demonstrate your communication skills. Be ready to discuss how you've successfully engaged with stakeholders in previous roles and how you would approach building those relationships in this new position.
✨Be Data Savvy
As the role requires maintaining accurate EMM records and analysing performance trends, brush up on your data handling skills. Be prepared to discuss any experience you have with databases or systems like EMM, and how you've used data to drive decision-making in your past roles.
