Operations Engagement Support Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.

Role Purpose

To support the delivery of the Global Operations people and culture agenda by coordinating and implementing culture, wellbeing, and engagement initiatives across the workforce. The role ensures that agreed programmes, frameworks, and campaigns are effectively rolled out to teams, tailored to operational needs, and embedded at all levels of the organisation. The postholder acts as a key link between the central culture and engagement strategy and frontline operations, ensuring consistency, visibility, and accountability in how Global Operations builds engagement, wellbeing, and recognition for its people.

Main Accountabilities:

• Service Delivery: Coordinate the delivery of culture, wellbeing, and recognition initiatives across Global Operations teams. Ensure tools, resources, and communications are available and accessible to all staff. Provide operational input into the design of new engagement or wellbeing programmes.
• Relationship & Stakeholder Engagement: Act as the day-to-day contact point for managers and staff on engagement and wellbeing activities. Build relationships with regional/country managers to tailor delivery approaches to local needs. Work closely with HR and Communications to align messages and campaigns.
• Risk, Compliance & Governance: Monitor potential risks to workforce morale, engagement, and wellbeing and escalate to the Operations Engagement Lead. Ensure initiatives are delivered in line with organisational policies and frameworks.
• Analysis & Reporting: Gather and analyse feedback from staff and managers on engagement and wellbeing activities. Contribute data and insights to inform the Operations Engagement Lead’s reporting on KPIs. Track delivery progress and uptake of initiatives in different regions.
• Leadership & Management: Provide guidance and support to managers on embedding engagement and wellbeing practices. Champion organisational values and behaviours through day-to-day delivery. Support networks, forums, and engagement groups that foster inclusion and wellbeing.

About You (essential requirements for the role):

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• Bachelor’s degree or equivalent, or equivalent experience; relevant fields of study may include Business, Organisational Psychology, Behavioural Sciences, Human Resources, Change Management or Communications.
• Experience of coordinating culture, engagement, or wellbeing programmes in a large, complex organisation.
• Understanding of workforce engagement challenges in a global or multi-site operational context.
• Experience of supporting communication and engagement campaigns.
• Strong communication and facilitation skills.
• Ability to coordinate campaigns and initiatives across multiple geographies.
• Skilled in gathering and interpreting feedback to inform action.
• Knowledge of employee engagement, wellbeing, or HR practices.
• Strong organisational skills with ability to manage competing priorities.
• Certification Professional qualification - Project management.

Desirable requirements for the role:

• Knowledge of inclusion, wellbeing, and recognition frameworks.

Further Information:

• Location: United Kingdom
• Pay Band: 7F
• Contract type: Indefinite Contract
• Gross annual salary: £32,381 (Plus an additional £3,300 per annum London Market Allowance if you are based in the London area only)
• Closing date: 1st Oct 2026 (23:59 Gulf Standard Time)
• Right to work: Please note that candidates must have the pre-existing legal right to work in the location at the time of application. Mobility / relocation / visa sponsoring support will not be provided.

A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement: We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement: The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.