Language Learning Project Officer in London

The British Council is seeking a Language Learning Project Officer to provide essential coordination and logistical support to ensure the smooth and successful delivery of its English language teaching and assessment programmes. This role plays a key part in supporting high‑quality learning experiences by managing operational processes, facilitating communication, and ensuring effective programme delivery.

The Language Learning Project Officer will contribute to an established and evolving English language programme that delivers both in‑person and online learning to diverse audiences. The programme is designed to improve language proficiency, enhance employability, and increase access to further education opportunities. Through structured courses and high‑quality teaching, learners are supported to build communication skills, confidence, and measurable progression in English.

As the programme continues to expand, the Language Learning Project Officer will coordinate outreach activities, manage learner applications, monitor participation, and track progress. The role also involves supporting adaptable learning pathways that accommodate varying proficiency levels and schedules, while helping maintain high levels of engagement and learner satisfaction. Fluency in English is essential, alongside strong organisational and communication skills. Cultural awareness and sensitivity are highly important, enabling the Project Officer to build trust with diverse learner groups and support inclusive, accessible, and effective programme delivery.

Role Accountabilities

We are looking for a proactive and organised individual who takes pride in delivering high‑quality services and creating a positive experience for both students and colleagues. In this role, you will oversee the day‑to‑day delivery of administrative and customer service functions, ensuring everything runs smoothly across both face‑to‑face and online teaching. You will take ownership of key processes such as student registration, attendance and re‑registration, making sure targets are met while supporting excellent teaching and learning outcomes, while maintaining accurate operational and financial records and producing reports that support informed decision‑making.

You will play a central role in bringing teams together, working closely with teaching, online and support colleagues to coordinate activities, share information and ensure services, programmes and events are delivered seamlessly. You will foster a collaborative and accountable environment, guiding staff and external suppliers, aligning communications with wider organisational messaging, and ensuring everyone is working towards shared priorities. Occasional weekend or evening events or troubleshooting might be required.

Qualifications & Experience

• Graduate degree or equivalent
• Experience in a customer focused environment
• Experience of coordinating resources
• Proficiency in Microsoft office programs
• Operational Management
• Analysing Data and Problems
• High level of English language skills
• Creole language skills are desirable

Important Information

Location: The position is based in London, UK, in a hybrid working mode. Contract Type: This is a Full Time, Fixed term Contract for 12 months. The role requires flexibility to work across departments, locations and with different stakeholders. Some responsibilities will be held at our Stratford office and some in areas like Crawley and Manchester.

Right to Work: The candidates must have legal right to live and work in the UK. We cannot offer relocation or visa sponsorship for this role.

Background Screening: all successful candidates are obliged to undergo comprehensive background screening.

Pay: £25,520 per annum (Plus an additional £3,300 per annum London Market Allowance if you are based in the London area only)

Closing Date: 10th July 2026

Benefits

• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme
• An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.