Head of Sales and Account Management

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.

Role Description/Purpose

The Head of Sales and Account Management Indonesia is responsible for supporting the development and implementation of the sales strategy and managing a team of Account Managers to achieve annual B2O (business-to-organisation) business targets and Key Performance Indicators (KPIs).

Role Accountabilities

The British Council is the world authority in high-quality English language teaching, learning and assessment, and the international distributor of choice for UK professional and school qualifications. As part of our English & Examinations (E&E) Strategic Business Unit, we partner with education institutions, governments and corporate organisations to deliver innovative English language training, assessment and qualifications solutions. We are seeking an experienced and commercially driven Head of Sales and Account Management, Indonesia to lead the growth of our Business-to-Organisation (B2O) portfolio and strengthen our position as a trusted long-term partner for customers across the country.

In this leadership role, you will be responsible for driving the implementation of the sales and account management strategy in Indonesia while leading a team of Account Managers and customer success professionals to achieve ambitious business targets. You will oversee the development of key account plans, manage a healthy pipeline of new and existing opportunities, and work closely with marketing and regional stakeholders to maximise customer acquisition, retention and growth. As both a strategic leader and hands-on contributor, you will play a pivotal role in developing compelling proposals, negotiating commercial agreements, securing new business opportunities and expanding partnerships with existing clients.

The successful candidate will be an inspiring people leader with strong business development expertise and a passion for delivering excellent customer experiences. You will be responsible for coaching and developing a high-performing team, ensuring effective use of CRM systems and sales processes, and driving a culture of accountability, collaboration and continuous improvement. By leveraging data and market insights, you will monitor performance against KPIs, identify growth opportunities and support the delivery of sustainable business results that contribute to the British Council's mission and commercial success in Indonesia.

Qualifications & Experience

• Education: University degree or equivalent in a relevant subject or discipline
• Certification and Professional Qualifications: Sales or Marketing qualifications

Essential

• 4 years of sales experience to include some experience of B2B sales
• Familiarity with Salesforce or use of similar CRM
• Experience of managing a team

Desirable

• Solution-sales experience in large sectors (e.g. financial services, media, pharmaceuticals, tourism, government sector etc)
• B2B Marketing experience

Language: English level at C1 speaking and writing

Role specific skills

• High-level sales and negotiation skills
• High-level stakeholder management skills
• Project Management skills
• People Management skills
• Proficiency in Microsoft office programs

Further Information

Benefits:

• 20 days of Annual Leave
• Religious Holiday Bonus
• Non-consolidated bonus
• Comprehensive health and insurance package – includes medical insurance (inpatient, outpatient and dental), life insurance and Social Security (BPJS Ketenagakerjaan), Personal Accidents and Term Life Insurance (Global 24 hrs a day/7 days a week)
• Professional development - Ongoing learning and career growth opportunities to support your development.

Right to Work: Locally recruited. Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org