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- Tasks: Lead teams to enhance customer experiences and manage appeals and complaints.
- Company: A leading educational organisation in London focused on customer satisfaction.
- Benefits: Fixed-term contract with potential for extension and professional growth opportunities.
- Why this job: Make a real difference in customer experience within the Erasmus+ programme.
- Qualifications: Degree or equivalent experience with strong leadership and conflict management skills.
- Other info: Join a dynamic team dedicated to improving educational experiences.
The predicted salary is between 50000 - 65000 £ per year.
A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders.
Ideal candidates have a degree or equivalent experience, strong leadership skills, and can manage sensitive situations effectively. The position offers a 2-year fixed-term contract with potential for extension.
Head of Erasmus+ Customer Experience & Complaints employer: British Council
Contact Detail:
British Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Erasmus+ Customer Experience & Complaints
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those involved with Erasmus+. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. We want to see how you can enhance customer experiences, so think about specific examples from your past that showcase your leadership skills and ability to handle complaints.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to customer experience and complaints management. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Erasmus+ Customer Experience & Complaints
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for enhancing customer experiences in the educational sector shine through. We want to see how your values align with our mission at StudySmarter!
Highlight Relevant Experience: Make sure to showcase any previous roles where you've led teams or managed complaints. We love seeing concrete examples of how you've handled sensitive situations and improved service quality.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Head of Erasmus+ Customer Experience role. We appreciate candidates who take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at British Council
✨Know Your Stuff
Make sure you’re well-versed in the Erasmus+ programme and its customer experience standards. Brush up on the latest trends in customer service and complaints management, as this will show your commitment to enhancing customer experiences.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve managed sensitive complaints or appeals, and be ready to discuss your approach and the outcomes.
✨Understand Stakeholder Collaboration
Familiarise yourself with the key stakeholders involved in the Erasmus+ programme. Be prepared to discuss how you would engage and collaborate with them to improve service quality and resolve issues effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a role that involves handling complaints. Show that you can empathise with customers and stakeholders, and articulate how you would address their concerns.