British Council seeks a visionary Senior Leader to shape global Customer Operations within CSS, driving exceptional customer experiences and sustainable growth across English & Exams. You will lead B2C Sales, Digital Services Delivery and Operations Delivery, influencing investment priorities and the CSS TOM.
As a member of the CSS Senior Leadership Team, you will empower high-performing teams, advance automation, and ensure delivery of KPIs, SLAs and service standards across international
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Global Head of Customer Operations & Delivery employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets education. With a strong commitment to employee development, you will have access to numerous growth opportunities and a collaborative culture that values diverse perspectives. Join us to make a meaningful impact on learners worldwide while enjoying the unique advantages of working in a globally recognised organisation dedicated to cultural exchange and educational excellence.
