At a Glance
- Tasks: Lead transformative initiatives in a global English and Exams business.
- Company: Join the British Council, shaping futures through education and culture.
- Benefits: Flexible working options, competitive salary, and a commitment to diversity.
- Other info: Opportunity for career growth in a supportive, international environment.
- Why this job: Make a real impact on global change while collaborating with diverse teams.
- Qualifications: Experience in managing complex change and strong interpersonal skills required.
The predicted salary is between 38820 - 46100 £ per year.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.
The British Council is seeking an experienced Change Manager to drive and embed a wide range of transformation initiatives across its global English and Exams business. This role sits within a flexible, internationally focused implementation team that partners with colleagues across 100+ countries, fostering trust, engagement, and momentum for change throughout a diverse global network.
About the Role
The Change Manager leads the implementation and embedding of business, process, and system changes, ensuring initiatives are robust, aligned to strategy, and fully adopted across the organisation. Working in a complex, matrixed environment, the role guides teams through every stage of change—from readiness and transition to stabilisation and benefits realisation.
Key Responsibilities
- Ensure major change and implementation plans are well‑designed, documented, and quality‑assured, delivering maximum value against strategic objectives.
- Manage business transition activities to embed change effectively, ensuring teams are informed, supported, and ready.
- Act as a trusted advisor on process, systems, and people‑related impacts of business change.
- Contribute to a professional community of practice, strengthening change management capability across English & Exams globally.
- Develop and deliver briefings and knowledge‑sharing activities to build readiness and capability.
- Coordinate and influence globally dispersed stakeholders to ensure customer and business needs remain central.
- Work closely with subject‑matter experts (People Function, Finance, Legal, Tax, Estates) to analyse risks and develop mitigation strategies.
- Monitor implementation progress, report on outcomes, and take proactive steps to ensure successful adoption and benefit realisation.
- Identify, escalate, and manage change‑related risks and issues in line with corporate governance standards.
Essential Skills & Experience
- Proven experience delivering business, people, operational and technology change in complex environments.
- Demonstrable experience leading business readiness and implementation across multiple countries.
- Experience working with global stakeholders within a matrix structure.
- Strong evidence of influencing and holding others to account.
- Practical experience managing change initiatives from early pilots to full-scale implementation.
- Strong skills in facilitating change readiness briefings, workshops and business readiness activities.
- Working knowledge of established change management approaches and tools.
- Excellent organisational skills, agility, and strong interpersonal skills.
- English language proficiency.
Candidates must have the right to live and work in the country where the role is based. The role involves collaboration with colleagues worldwide and may require occasional out‑of‑hours work.
Desirable
- Experience delivering change through a global network.
- Familiarity with project management or Agile methodologies.
- Knowledge of process simplification, standardisation, and mapping.
Additional Information
- Location: United Kingdom
- Job type: Home working, hybrid or office work
- Pay Grade: 8/E
- Number of openings: 2
- Gross Salary: from 38,820 to 46,100 GBP
- Contract: Fixed term - 2 years
- Closing Date: Tuesday, 9th of June 2026
Staff who work in our London Office receive a London Market allowance (LMA) which is an allowance paid in addition to their salary. The allowance is given in recognition of the high cost of living in London. The allowance is currently worth £3,300.
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
Global Change Manager – Exams & English Transformation employer: British Council
The British Council is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With opportunities to collaborate with colleagues across 100+ countries, employees benefit from a supportive environment that fosters innovation and change management expertise, all while enjoying competitive salaries and additional allowances for those based in London. Join us in making a meaningful impact on global education and cultural exchange.
StudySmarter Expert Advice🤫
We think this is how you could land Global Change Manager – Exams & English Transformation
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at the British Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to change management. Think about your past experiences and how they align with the job description. We want to hear your stories!
✨Tip Number 3
Showcase your global mindset! Since this role involves working across multiple countries, highlight any international experience or cultural awareness you have. It’s all about connecting with diverse teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Global Change Manager – Exams & English Transformation
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management, especially in complex environments. We want to see how your skills align with the role of Global Change Manager.
Showcase Your Global Experience:Since this role involves working with teams across 100+ countries, share examples of your previous international work or collaboration. We love seeing how you've influenced change on a global scale!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at British Council
✨Know Your Change Management Frameworks
Familiarise yourself with established change management approaches and tools. Be ready to discuss how you've applied these in previous roles, especially in complex environments. This shows you understand the nuances of managing change effectively.
✨Demonstrate Global Stakeholder Engagement
Prepare examples of how you've successfully coordinated and influenced globally dispersed stakeholders. Highlight your experience in a matrix structure and how you kept customer and business needs at the forefront of your initiatives.
✨Showcase Your Communication Skills
As a Change Manager, you'll need to act as a trusted advisor. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've facilitated change readiness briefings and workshops to ensure teams are informed and supported.
✨Be Ready for Scenario Questions
Expect questions that ask you to navigate hypothetical change scenarios. Think about how you would manage risks, develop mitigation strategies, and ensure successful adoption. This will demonstrate your proactive approach to change management.
