British Council in London (Stratford) invites applications for the Erasmus+ Appeals and Complaints Officer role within the Erasmus+ Customer Experience Team. You will manage appeals and complaints from intake through resolution, ensuring fairness and timely updates to appellants.
Responsibilities include gathering evidence, drafting findings and outcome letters, and maintaining secure case records in line with data protection and programme policies.
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Erasmus+ Appeals Officer: Fair, Swift Case Resolution employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets education. With a strong commitment to employee development, you will have access to numerous growth opportunities and a collaborative culture that values diverse perspectives. Join us to make a meaningful impact on learners worldwide while enjoying the unique advantages of working in a globally recognised organisation dedicated to cultural exchange and educational excellence.
