The Erasmus+ Appeals and Complaints Officer at the British Council sits within the Erasmus+ Customer Experience Team, administering appeals and complaints for the UK National Agency. You will log, investigate, track and resolve cases in line with procedures and service standards, maintaining fairness and professionalism.
You will support a transparent and responsive service, ensuring efficient case management, clear communications, and evidence-based decisions in collaboration with the Appeals
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Erasmus+ Appeals Lead – Case Resolution employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets education. With a strong commitment to employee development, you will have access to numerous growth opportunities and a collaborative culture that values diverse perspectives. Join us to make a meaningful impact on learners worldwide while enjoying the unique advantages of working in a globally recognised organisation dedicated to cultural exchange and educational excellence.
