The Erasmus+ Appeals and Complaints Manager at the British Council leads daily operations for appeals and complaints within the Erasmus+ UK National Agency. You will oversee investigations, ensure fair and evidence-based decisions, and provide leadership across operations, grants, and compliance teams.
This hybrid Stratford-based role requires strong policy interpretation and stakeholder collaboration. You will manage workloads, mentor staff, produce MI, and drive continuous improvement while
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Erasmus+ Appeals & Complaints Lead (Hybrid) employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets education. With a strong commitment to employee development, you will have access to numerous growth opportunities and a collaborative culture that values diverse perspectives. Join us to make a meaningful impact on learners worldwide while enjoying the unique advantages of working in a globally recognised organisation dedicated to cultural exchange and educational excellence.
