At a Glance
- Tasks: Support digital systems and enhance participant experiences in the International Student Mobility programme.
- Company: Join the British Council, a global leader in education and cultural relations.
- Benefits: Enjoy 32 days annual leave, volunteering days, and a competitive salary.
- Other info: Be part of a diverse team committed to equality and safeguarding.
- Why this job: Make a real impact by connecting students globally and promoting inclusivity.
- Qualifications: Experience in digital delivery or operational support is essential.
The predicted salary is between 63000 - 77000 £ per year.
As a valued employee of the British Council, you help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.
Role Purpose
Support the operational delivery and coordination of digital systems, participant-facing platforms, and digitally enabled activities across the International Student Mobility (ISM) programme. Working closely with programme teams, the role will ensure the effective coordination of systems, processes, and participant engagement throughout the student mobility journey. The post holder will work flexibly across digital delivery and engagement activities, helping to enhance programme operations, improve participant experience, and drive continuous improvement across digital platforms and systems.
The International Student Mobility (ISM) programme brings together the British Council's work with international UK alumni, education agents and counsellors, and the Study UK campaign, which promotes the UK as a study destination. These three components are being integrated into a coherent global programme with a unified theory of change, joined-up operational framework, and strengthened strategic alignment.
Role Accountabilities
- Digital Delivery and Operational Support
- Support the day-to-day delivery and coordination of digital systems, participant-facing platforms, and digitally enabled activities across the International Student Mobility (ISM) programme.
- Contribute to the effective operation of programme systems and workflows through implementation support, system administration, and issue resolution.
- Collaborate with programme teams to coordinate participant-facing activities and digital delivery processes, while helping to enhance programme operations, improve participant experience, and drive continuous improvement across systems and platforms.
- Reporting and Governance
- Support programme reporting, operational coordination, and data management activities across a range of systems and platforms.
- Maintain strong governance standards by supporting safeguarding, compliance, data protection, and risk management requirements within digital delivery activities.
- Contribute to accurate reporting, effective programme administration, and the smooth running of programme operations.
- Equality, Diversity and Inclusion (EDI)
- Actively contribute to an inclusive, equitable, and anti-racist culture by promoting fair and accessible practices across programme delivery and engagement activities.
- Support the design and delivery of accessible and inclusive experiences for diverse global audiences, ensuring participants feel welcomed, respected, and valued.
- Apply EDI and anti-racism principles in day-to-day work and contribute to creating an environment that enables meaningful participation and engagement for all.
Qualifications and Work Experience
Qualifications
- Professional qualification or recognised training in digital delivery, project coordination or operational support, or equivalent professional experience.
Work Experience
- Essentials:
- Experience supporting digitally enabled delivery, operational coordination or programme administration activity.
- Applied experience working with digital systems, participant facing platforms or operational delivery tools.
- Strong organisational, coordination and problem-solving skills, with the ability to manage competing priorities across multiple activities.
- Experience working collaboratively across teams to support effective delivery and participant experience.
- Ability to support implementation and day-to-day operational use of digital systems and workflows.
- Understanding of governance, safeguarding, compliance and data protection considerations relating to digital systems and participant data.
- Desirable
- Experience supporting participant engagement or digitally enabled programme activity within complex organisations.
- Experience working within international education, cultural relations, international development or similarly complex partnership environments.
- Experience working with CRM, participant engagement or operational reporting platforms.
Important Information
- Language requirements: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
- Pay Band: Grade 7
- Department: Cultural Engagement
- Business Division: Education
- Contract type: Indefinite Contract - UK
- Contract Hours: Full time - 36 hours per week, Monday to Friday
- Working location: UK
- Starting Annual Gross Salary: £32,381
- Benefits for the UK include, but are not limited to: 32 days annual leave, in addition to public holidays, 3 days volunteering leave, career average defined benefit pension scheme.
Proof of Identity requirements/right to work in country: Candidates should ensure they have the pre-existing legal right to live and work in the country where the role is based. Relocation assistance is not provided.
Closing Date of Applications: 1 Oct 2026 (23:59 IST)/ 19:29 BST)
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Digital Delivery Consultant, ISM employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets education. With a strong commitment to employee development, you will have access to numerous growth opportunities and a collaborative culture that values diverse perspectives. Join us to make a meaningful impact on learners worldwide while enjoying the unique advantages of working in a globally recognised organisation dedicated to cultural exchange and educational excellence.
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We think this is how you could land Digital Delivery Consultant, ISM
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We think you need these skills to ace Digital Delivery Consultant, ISM
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at British Council, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
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Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of British Council and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at British Council
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that British Council might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at British Council.
✨Brush Up on Educational Trends
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
