Delivery Network Coordinator UK

Role Purpose

To coordinate the secure, compliant, and efficient delivery of exams and related operations within a country or location, ensuring all test-day and post-test activities meet British Council, awarding body, and regulatory standards. The role oversees venue and equipment readiness, delivery partner management, and workforce coordination, while working closely with Planning & Registration, Workforce Resourcing, Venues, and Customer Management teams to align capacity, optimise costs, fulfil customer commitments, and deliver a high-quality candidate experience.

Main Accountabilities

The role is responsible for coordinating all aspects of secure, compliant, and high-quality test-day and post-test delivery, ensuring adherence to global procedures, security standards, and regulatory requirements. This includes overseeing venue and equipment readiness, managing confidential exam materials, coordinating delivery partners and suppliers, supporting workforce deployment, and leading operational readiness activities, risk assessments, incident management, and business continuity plans. The postholder acts as the primary operational contact for venues, delivery partners, and test-day teams, working closely with Planning & Registration and Workforce Resourcing teams to ensure operational readiness and effective service delivery.

The role also ensures compliance with safeguarding, exam security, health and safety, and data privacy requirements, maintaining audit-ready records, risk registers, and contingency plans. It manages stakeholder relationships, customer communications, and delivery partner performance to ensure a consistent and positive candidate experience, while addressing operational issues and driving continuous improvement. In addition, the postholder oversees delivery budgets, contracts, supplier performance, and resource utilisation, provides operational performance data to support planning and decision-making, and leads and develops delivery staff and test-day teams, fostering a culture of accountability, security, and excellence.

Qualifications & Skills Essential

• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
• Experience supervising staff or contractors.
• Financial accountability and cost optimisation.
• Good understanding of regulatory and compliance requirements in education and assessment services.
• Bachelor's Degree or equivalent experience.
• English Language Skills: Strong written and verbal English communication skills are required, as British Council systems, processes, and stakeholder interactions are conducted in English.

Desirable

• Experience working with awarding bodies or educational assessment services.
• Good understanding of compliance, confidentiality, and audit requirements.
• Lean Six Sigma qualification.

Important Information

• Job Grade: 6/G
• Location: United Kingdom - London
• Gross Monthly Salary: Starts from £25,520
• Closing Date: 4 August 2026

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.

This role is only open for candidates who have the legal right to live and work in the job location.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.