At a Glance
- Tasks: Coordinate teaching operations and provide top-notch administrative support for a smooth learning experience.
- Company: Join the British Council, shaping brighter futures through education and culture.
- Benefits: Competitive salary, commitment to diversity, and opportunities for personal growth.
- Other info: Dynamic role with a focus on safeguarding and operational excellence.
- Why this job: Make a real difference by connecting people and enhancing educational experiences worldwide.
- Qualifications: Experience in customer service and strong communication skills are essential.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.
Role Purpose
The purpose of this role is to support the effective day-to-day delivery of teaching operations at a local level by coordinating key administrative processes and ensuring operational continuity. The role supports delivery readiness, safeguarding compliance, and serves as a key link between teaching and operational teams. It contributes to the smooth running of classes, supports the timely resolution of operational issues, and ensures accurate communication and documentation across stakeholders to deliver a high-quality learning experience.
Main Accountabilities
- Support the effective delivery of teaching operations by providing high-quality administrative, customer service, and logistical support. This includes managing student registration, re-registration and customer care processes in line with corporate policies, maintaining accurate customer and financial records, preparing routine documentation and reports, and supporting internal and external activities to ensure smooth and efficient delivery.
- The role also contributes to process improvement through basic data analysis and review of operational information.
- Provide a positive customer experience by acting as a point of contact for enquiries, responding promptly and escalating more complex issues where appropriate.
- Proactively communicate and collaborate with teaching and operational teams to coordinate activities, resolve issues, and minimise the impact of complaints, resourcing challenges, logistical disruptions, or technical problems on teaching delivery and customer satisfaction.
- Ensure compliance with relevant risk management and safeguarding requirements, including child protection, security, financial controls and data handling standards, escalating any instances of non-compliance when necessary.
- Monitor and manage small-scale resources to ensure equipment and materials are available when required, while planning and prioritising workload effectively and coordinating colleagues or external suppliers to deliver tasks to agreed quality and time standards.
Skills & Qualifications
- Proven experience in a customer focused environment.
- Written and verbal proficiency in English is essential, as British Council systems and global processes are conducted in English.
- Operational Management skills
- Process Improvement skills
- Strong Communication and Stakeholder Management skills
Important Information
- Job Grade: 4/H
- Location: Bulgaria - Sofia
- Gross Monthly Salary: the starting salary for PB4 is EUR 1059
- Closing Date: 25 July 2026
- This role is only open for candidates who have the legal right to live and work in the job location
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Delivery Network Coordinator employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment that champions inclusion and diversity. With flexible hybrid working arrangements and a strong commitment to social impact, employees have ample opportunities for professional growth and development while contributing to meaningful initiatives that make a difference in communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Network Coordinator
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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We think you need these skills to ace Delivery Network Coordinator
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at British Council, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of British Council and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at British Council
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that British Council might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at British Council.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
