At a Glance
- Tasks: Lead customer support for the Erasmus+ programme and enhance service quality.
- Company: Join the British Council, a global leader in cultural relations.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and service excellence.
- Why this job: Make a difference in customer experience while supporting international education.
- Qualifications: Experience in customer service and strong stakeholder management skills.
The predicted salary is between 35000 - 45000 £ per year.
The British Council is looking for an Erasmus+ Customer Experience Manager to deliver outstanding support across the Erasmus+ programme. Located in the UK (Hybrid), this role involves overseeing customer service operations, managing escalated cases, and collaborating with various teams to enhance service quality.
The ideal candidate will have significant experience in customer service, strong stakeholder management skills, and a degree or equivalent experience.
Customer Experience Lead – Erasmus+ Grants (Hybrid) employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment that prioritises employee growth and development. With a strong commitment to fostering a collaborative culture, employees benefit from hybrid working arrangements, comprehensive training programmes, and the opportunity to make a meaningful impact on the Erasmus+ programme. Join us to be part of a diverse team dedicated to enhancing customer experiences while enjoying the unique advantages of working in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Lead – Erasmus+ Grants (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the British Council on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Erasmus+ programme. Knowing the ins and outs will show that we’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice our customer service scenarios. Think about how we’d handle escalated cases or improve service quality. Being ready with examples will impress the interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Experience Lead – Erasmus+ Grants (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and stakeholder management. We want to see how your skills align with the Erasmus+ programme, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Erasmus+ programme and how you can enhance customer experience. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully managed escalated cases or improved service quality in previous roles. We’re looking for candidates who can think on their feet and deliver outstanding support!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at British Council
✨Know the Erasmus+ Programme Inside Out
Before your interview, make sure you thoroughly understand the Erasmus+ programme. Familiarise yourself with its objectives, key stakeholders, and recent developments. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with their goals.
✨Showcase Your Customer Service Expertise
Prepare specific examples from your past roles that highlight your customer service skills. Think about challenging situations you've faced, how you managed escalated cases, and the positive outcomes that resulted. This will demonstrate your ability to deliver outstanding support, which is crucial for this role.
✨Highlight Your Stakeholder Management Skills
The British Council values strong stakeholder management. Be ready to discuss how you've successfully collaborated with different teams in previous positions. Share instances where you built relationships, resolved conflicts, or improved service quality through teamwork.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, current challenges within the Erasmus+ programme, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.
