The British Council is seeking a Systems Lead (CRM) to configure, optimise and adopt a Salesforce-based CRM across Customer Sales and Service operations. You will act as CRM SME, ensuring data integrity, governance and high-quality customer engagement while promoting AI-enabled enhancements.
The role focuses on stabilising systems, managing changes, and driving automation and adoption across global teams, in a hybrid UK-based environment.
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CRM Systems Lead - AI-Driven Global Impact employer: British Council
The British Council is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets education. With a strong commitment to employee development, you will have access to numerous growth opportunities and a collaborative culture that values diverse perspectives. Join us to make a meaningful impact on learners worldwide while enjoying the unique advantages of working in a globally recognised organisation dedicated to cultural exchange and educational excellence.
