At a Glance
- Tasks: Support corporate contracts and ensure excellent client experiences from start to finish.
- Company: Join the British Council, shaping brighter futures through education and culture.
- Benefits: Competitive salary, fixed-term contract, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to equality and safeguarding.
- Why this job: Make a real impact by connecting people and fostering understanding globally.
- Qualifications: Experience in customer management and operational roles, with SAP proficiency.
The predicted salary is between 30000 - 40000 £ per year.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.
We are seeking a highly organised Corporate Services Officer (CSO) to support the delivery of corporate contracts across our B2B, B2G and B2I segments. The role oversees the full customer journey—from contract signing to delivery, reporting and post‑course follow‑up—ensuring strong financial compliance and excellent client experience.
You will manage invoicing, payments, debt control and financial reporting through SAP and TCMS, while maintaining accurate legal and funding documentation. Working closely with Customer Management and Delivery teams, you will support customer onboarding, class list updates and client issue resolution. You will lead end‑of‑course reporting, certificates and feedback processes, preparing results for internal teams and client stakeholders.
The role also contributes to client retention by understanding future needs and partnering with the Sales & Account Manager to support repeat and new business opportunities. You will coordinate internal colleagues and external suppliers to ensure timely and high‑quality task completion.
To succeed, you should have experience in operational management, risk management, communication, influencing and data analysis. A minimum of three years’ customer management experience is required, along with proficiency in SAP and familiarity with Salesforce. C2 proficiency in the relevant local language and B2/C1 English are essential. A relevant University Diploma is required. Experience in large‑sector sales and related qualifications are desirable.
This role is open to candidates who have the legal right to work and are located/based in Indonesia.
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation.
Corporate Services Officer employer: British Council
The British Council is an exceptional employer, dedicated to fostering a diverse and inclusive work environment that values every employee's contribution. With a strong commitment to professional development, employees in Jakarta can expect ample opportunities for growth while engaging in meaningful work that supports global connections and cultural exchange. The organisation prioritises employee well-being and offers a supportive culture that encourages collaboration and innovation, making it an ideal place for those looking to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Corporate Services Officer role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see how you align with our mission of building connections and trust. Practice common interview questions and think about how your experience fits into the role.
✨Tip Number 3
Showcase your skills! Bring examples of your past work, especially in customer management and financial compliance. We love seeing how you’ve tackled challenges and contributed to client retention in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for candidates who are proactive and engaged, so make sure to submit your application early to avoid any last-minute hiccups.
We think you need these skills to ace Corporate Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational management and customer service. We want to see how your skills align with the Corporate Services Officer role, so don’t hold back on showcasing relevant achievements!
Showcase Your Skills:Don’t forget to mention your proficiency in SAP and any experience you have with Salesforce. We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools in past roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps to organise your thoughts!
Apply Early:We recommend applying well before the deadline to avoid any last-minute hiccups. Head over to our website to submit your application and ensure everything is in order. We can’t wait to hear from you!
How to prepare for a job interview at British Council
✨Know Your Stuff
Make sure you understand the role of a Corporate Services Officer inside out. Familiarise yourself with the customer journey, financial compliance, and the tools like SAP and Salesforce that you'll be using. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your operational management and customer service skills. Think about times when you resolved client issues or improved processes. This will demonstrate your ability to contribute to client retention and support business opportunities.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to client relationships and how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The British Council values diversity and inclusion, so being authentic can help you connect with your interviewers and stand out as a candidate who aligns with their values.
