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- Tasks: Manage and develop an online community for international UK alumni, creating engaging content.
- Company: Join the British Council, a global leader in education and cultural engagement.
- Benefits: Enjoy 32 days annual leave, volunteering days, and a solid pension scheme.
- Why this job: Make a real difference by connecting alumni and fostering a vibrant global community.
- Qualifications: Experience in online community management and content creation is essential.
- Other info: Flexible hybrid working options available; great career growth potential.
The predicted salary is between 30000 - 35000 £ per year.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Department: Education, Cultural Engagement
Contract type: Indefinite Contract (36 hours per week).
Pay band: 7
Salary: £30,839 plus £3,300 London Market Allowance for those based in the London area only.
Benefits Include, but are not limited to:
- 32 days annual leave, in addition to public holidays
- 3 days volunteering leave
- Career average defined benefit pension scheme
- An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world.
Location - UK: London, Cardiff, Manchester, Edinburgh or Belfast Only.
Requirements: Please note that candidates must have the pre-existing (permanent) legal right to work in the UK at the time of application. We are unable to support with visa sponsorship and relocation support.
Closing Date: Sunday 11th August 2024 at 23:59 UK time.
The Team: This role sits within the Cultural Engagement which brings together our portfolio of work in arts, education, English, and research. Our portfolio is delivered through a set of globally led programmes, one of which is Alumni UK, the global network for people from around the world who have studied in the UK.
Every year, more than 400,000 international students choose to study in the UK – a number which is further increased by those who take UK higher education qualifications online, via transnational education, or who study for a semester in the UK. The Alumni UK programme aims to strengthen the global network of UK alumni, providing opportunities for personal and professional development, for networking and for showcasing examples of alumni achievement.
The Role: The Community and Content Manager will play a pivotal role in managing the online community of international UK alumni. You will lead on the ongoing development of our current online collaboration platform and work with the Alumni UK team to engage with alumni through content development, training opportunities and other.
Accountabilities:
- Operational delivery
- Be responsible for the day-to-day management of the British Council’s Alumni UK online platform (working with external provider to fix bugs, add new features etc)
- Be the first point of contact for enquiries from alumni via the Alumni UK mailbox, ensuring enquiries are dealt with accordingly or redirected. Enquiries could cover technical access issues, reporting of inappropriate content, safeguarding matters etc.
- Build a vibrant online community of international UK alumni from all around the world by actively encouraging engagement and collaboration between alumni
- Work closely with colleagues across the British Council global network to ensure promotion of events and collect content from other programmes. Ensure there are adequate administrators for the alumni platform and that sufficient training is provided.
- Work with the Programme Development Manager to scope out future developments for the alumni platform (this will include the lengthy procurement of a fit for purpose Alumni collaboration platform).
- Project manage the introduction of new features and functionality, working with the technical provider and communicating these changes to the platform users; Alumni, UK HE universities and British Council UK and global staff.
- Explore new and creative ways to engage international UK alumni online. Test and implement these initiatives with the alumni network on an ongoing basis.
- Develop and lead a community of practice for alumni platform administrators and be their point of contact for any queries regarding the alumni platform.
- Work closely with the alumni platform technical provider to ensure the platform is always fully functional and any issues are reported and dealt with in a timely manner.
- Manage the contract with the platform provider to ensure they meet all of their commitments.
- Work closely with the marketing manager to co-ordinate messaging across the alumni platform, direct marketing and social media.
- Develop content for the alumni platform and be responsible for editing content across the platform to ensure consistency and professionalism.
- Develop a content plan for the alumni platform and work with content producers to see this delivered.
- Be responsible for regular reporting on the alumni platform, utilising the platforms integrated reporting functionality and other available analytics.
- Have full visibility and knowledge of alumni analytics ahead of weekly progress team meetings (via Google analytics).
- To actively contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health.
- Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role, making time for learning and development relating to EDI and anti-racism.
- Ensure the alumni platform is accessible to audiences and any additional accommodations are facilitated when required.
Requirements of the role:
- Experience of managing and developing an online community
- Experience of creating online content for digital audiences and an understanding and knowledge of what makes engaging content
- Experience of managing suppliers
- Demonstrated knowledge and experience of project management
Closing Date: Applications will close at 23:59 on Sunday 11th August 2024 UK Time. Interviews will be held around the beginning/mid September.
A connected and trusted UK in a more connected and trusted world.
Community and Content Manager, Alumni UK employer: British Council
Contact Detail:
British Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community and Content Manager, Alumni UK
✨Tip Number 1
Network like a pro! Reach out to alumni and professionals in your field on LinkedIn. A friendly message can go a long way, so don’t be shy about asking for advice or insights into the role you're after.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with building connections and trust globally. Practice common interview questions and think of examples that showcase your experience in community management.
✨Tip Number 3
Show off your creativity! When discussing content ideas during interviews, share innovative ways you’ve engaged online communities before. This will highlight your ability to think outside the box and contribute to the Alumni UK programme.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us in making a difference across the globe.
We think you need these skills to ace Community and Content Manager, Alumni UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your experiences align with our mission of building connections and trust. Share specific examples that highlight your passion for community engagement and content creation.
Tailor Your Content: Make sure to customise your application to reflect the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for in a Community and Content Manager. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key achievements and skills that are relevant to the role, making it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at British Council
✨Know Your Community
Before the interview, dive deep into the Alumni UK programme and understand its mission. Familiarise yourself with the challenges and successes of international UK alumni. This will help you demonstrate your genuine interest and show how you can contribute to building that vibrant online community.
✨Showcase Your Content Skills
Prepare examples of engaging online content you've created in the past. Be ready to discuss what makes content resonate with digital audiences. Highlight your experience in managing online communities and how you've successfully driven engagement through creative content strategies.
✨Project Management Prowess
Brush up on your project management skills. Be prepared to discuss specific projects you've managed, particularly those involving collaboration platforms or community engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to deliver results.
✨Embrace EDI Principles
Understand the British Council's approach to equality, diversity, and inclusion. Be ready to share your thoughts on how you can contribute to an inclusive culture within the Alumni UK platform. Discuss any relevant experiences where you've promoted diversity and supported underrepresented groups.
