At a Glance
- Tasks: Lead impactful change initiatives and guide teams through transitions in a global environment.
- Company: Join the British Council, shaping brighter futures through education and culture.
- Benefits: Competitive salary, flexible working options, and a London Market allowance for city-based roles.
- Other info: Diverse and inclusive workplace committed to equality and safeguarding.
- Why this job: Make a real difference by connecting people and fostering understanding worldwide.
- Qualifications: Experience in managing complex change and strong interpersonal skills required.
The predicted salary is between 38820 - 46100 £ per year.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.
About the Role
The Change Manager leads the implementation and embedding of business, process, and system changes, ensuring initiatives are robust, aligned to strategy, and fully adopted across the organisation. Working in a complex, matrixed environment, the role guides teams through every stage of change—from readiness and transition to stabilisation and benefits realisation.
Key Responsibilities
- Ensure major change and implementation plans are well‑designed, documented, and quality‑assured, delivering maximum value against strategic objectives.
- Manage business transition activities to embed change effectively, ensuring teams are informed, supported, and ready.
- Act as a trusted advisor on process, systems, and people‑related impacts of business change.
- Contribute to a professional community of practice, strengthening change management capability across English & Exams globally.
- Develop and deliver briefings and knowledge‑sharing activities to build readiness and capability.
- Coordinate and influence globally dispersed stakeholders to ensure customer and business needs remain central.
- Work closely with subject‑matter experts (People Function, Finance, Legal, Tax, Estates) to analyse risks and develop mitigation strategies.
- Monitor implementation progress, report on outcomes, and take proactive steps to ensure successful adoption and benefit realisation.
- Identify, elevate, and manage change‑related risks and issues in line with corporate governance standards.
Essential Skills & Experience
- Proven experience delivering business, people, operational and technology change in complex environments.
- Demonstrable experience leading business readiness and implementation across multiple countries.
- Experience working with global stakeholders within a matrix structure.
- Strong evidence of influencing and holding others to account.
- Practical experience managing change initiatives from early pilots to full‑scale implementation.
- Strong skills in facilitating change readiness briefings, workshops and business readiness activities.
- Working knowledge of established change management approaches and tools.
- Excellent organisational skills, agility, and strong interpersonal skills.
- English language proficiency.
- Candidates must have the right to live and work in the country where the role is based.
- The role involves collaboration with colleagues worldwide and may require occasional out‑of‑hours work.
Desirable
- Experience delivering change through a global network.
- Familiarity with project management or Agile methodologies.
- Knowledge of process simplification, standardisation, and mapping.
Additional Information
- Location: United Kingdom
- Job type: Home working, hybrid or office work
- Pay Grade: 8/E
- Number of openings: 2
- Gross Salary: from 38,820 to 46,100 GBP
- Contract: Fixed term - 2 years
- Closing Date: Tuesday, 9th of June 2026
Staff who work in our London Office receive a London Market allowance (LMA) which is an allowance paid in addition to their salary. The allowance is given in recognition of the high cost of living in London. The allowance is currently worth £3,300.
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
Exams Change Manager employer: British Council group
The British Council is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the field of education and cultural exchange. With a commitment to employee growth, we provide extensive training and development opportunities, alongside a competitive salary and benefits package, including a London Market allowance for those based in our London office. Join us in making a meaningful impact globally while enjoying a supportive and inclusive environment that values diversity and fosters professional advancement.
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We think this is how you could land Exams Change Manager
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