At a Glance
- Tasks: Deliver premium vehicles with a first-class customer experience across the UK.
- Company: Join BCA, Europe's leading vehicle remarketing company, part of a dynamic automotive family.
- Benefits: Enjoy competitive pay, discounts on vehicles, and a supportive work environment.
- Other info: Flexible hours, career growth opportunities, and a dedicated support team.
- Why this job: Be a Brand Ambassador and make customers' 'New Car Day' unforgettable!
- Qualifications: Must have a clean driving licence and a passion for customer service.
MUST LIVE IN A DN POSTCODE ONLY
£13.31 Per hour (overtime available at single rate)
Location - Remote based
Working Hours - 28.5 hours guaranteed 3 days a week which will be confirmed each week (Monday to Friday availability required)
Varying start and finish times between 6am and 8pm
Manual Driving Licence (Required)
We are looking for a customer-service oriented person who takes pride in delivering an exceptional experience, ideally with a background in front-of-house or customer-facing roles.
If you love people, cars and driving, enjoy the open road and can deliver a first-class customer service, whilst feeling like your own boss but also value support from an experienced coordination team, this is for you.
We offer stability and flexibility to suit your lifestyle with opportunities to progress your career within Europe’s leading used vehicle marketplace and automotive services.
Who are we?
BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we are part of a family including cinch and WeBuyAnyCar.com. We’re growing hugely and are on a key digital transformation journey. Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.
Role Overview
Based from remotely you will be delivering a first class “white glove handover” experience exclusively to select clientele. You should be prepared to travel to a variety of locations throughout the UK on a daily basis. Delivery and collection sites may include company premises, customers’ homes and business locations.
Forming part of a brand new team of drivers, as Brand Ambassador you will have a customer first’ approach and will be excited about the essential part you play in making your customer’s ‘New Car Day’ a special and immersive experience.
Our dedicated expert team of coordinators and planners are responsible for planning your routes and daily schedules to fit within the timeframe of vehicle deliveries.
The Benefits?
- Discounted rates for buying and selling vehicles for yourself, family and friends
- Exclusive employee friends and family discount to purchase a vehicle from cinch
- Eyecare and Flu Vouchers
- Employee Assistance Programme to help you deal with life’s challenges
- Huge range of retail and lifestyle discounts and cashback rewards
- Online employee Wellbeing Centre
What do we need from you?
- Right to work in the UK
- Held a Full UK Licence for more than 2 years
- Clean driving licence (we will consider points for minor offences)
- Customer Service mindset
- A ‘can-do’ attitude for this hands-on, physical role (it’s not physical)
The ideal candidate will be excited about the essential part they play in making their customer’s ‘New Car Day’ a special and immersive experience.
You will receive a full company induction via our in-house dedicated Driver Training Programme, uniform, IT equipment, a company credit card, fuel card and support from an experienced team.
£35,000 - £40,000 plus car allowance (OTE up to £52,500)
Premium Vehicle Handover Specialist in Kirk Sandall employer: British Car Auctions Ltd
BCA is an exceptional employer, offering a unique opportunity for Premium Vehicle Handover Specialists to thrive in a flexible and supportive environment. With a strong focus on employee wellbeing, career progression, and a culture that values customer service excellence, you will enjoy the benefits of working with Europe's leading vehicle remarketing company while being part of a dynamic team that prioritises your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Vehicle Handover Specialist in Kirk Sandall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Car Auctions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Car Auctions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Car Auctions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at British Car Auctions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Car Auctions Ltd!
How to prepare for a job interview at British Car Auctions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
