At a Glance
- Tasks: Provide onsite IT support and leadership to branch customers across various locations.
- Company: Join BCA, the UK's largest B2B used vehicle service with a vibrant culture.
- Benefits: Competitive salary, car allowance, pension scheme, and mental health support.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Be part of an innovative team driving IT efficiency in the automotive industry.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused attitude.
The predicted salary is between 35000 - 40000 £ per year.
Salary: Competitive + Car Allowance + Benefits!
Location: Based at our BCA Solihull site & travel as, and when, required
Working Hours: Monday - Friday, 40 hours per week
Job Status: Permanent
Join the UK’s largest B2B used vehicle service. At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
Our IT Field Engineer provides onsite IT leadership, service and support duties to our branch-based customers at various sites. This technical customer facing, branch and field-based role ensures the integrity of our branch-based IT services and works very closely with branch customers and key stakeholders in constantly seeking ways to provide great IT service to our customers, both internal and external.
As the IT Field Engineer, you will be responsible primarily for the Solihull, Birmingham, and Midland branches (with the flexibility to travel further afield if needed) and will lead and take ownership of IT. You will develop and maintain a deep level of understanding of the Branch IT infrastructure, including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our branch third-party IT suppliers, as well as supporting in non-technical issues where appropriate.
The key to success will be in ensuring that all service tickets, such as incidents, problems and requests, are recorded, tracked and resolved to service level adherence in ensuring our branches and business are fully supported in their day-to-day activities. You will also be responsible for maintaining all IT equipment at your site and will take pride in keeping all equipment in its peak condition. This includes, but is not limited to, desktop PCs, and comms room cabling and equipment. You will also be required to produce and maintain detailed documentation of the IT infrastructure and equipment at your branches.
Role Responsibilities:
- Reporting to the Regional IT Support Manager, our IT Field Engineer will ensure our branches are provided with the very best IT services in driving forward our service improvement initiatives, managing risks and aligning vital IT process and procedure.
- Your key responsibilities will include, but are not limited to:
- To be seen as a technically competent and safe pair of hands in the management, delivery and support of our branch IT service and technology.
- To follow the branch engagement process in supporting your branch, and to develop and maintain an ongoing positive relationship with branch customers and key stakeholders.
- To work closely with third-party suppliers to ensure that key IT systems and services are monitored and maintained, and that all issues are resolved promptly.
- The ability to technically understand, appreciate, support and drive forward our branch-based IT Infrastructure and customer service-focused approach.
- To standardise our IT branch process and procedure, and to ensure single points of failure are identified and managed appropriately.
- To monitor and manage our branch-based services, including service requests, incidents, problems and changes.
- To be seen as a key branch service advocate in driving our IT efficiency and effectiveness improvement programmes through to resolution.
- Working with our support technicians, specialists and architects to identify areas in which to improve the service we deliver to our customers.
- To lead in branch installations and upgrades, change control and local communication updates.
Required Competencies:
- Windows Desktop imaging, support and administration.
- Experience in managing IT service, support, and project delivery initiatives.
- Experience in VIP / Senior management support, education and training.
- Sound understanding of Active Directory and Group Policy configuration.
- Hands-on network experience of LAN/WAN, wireless networks, switches, routers and security technologies such as firewalls.
- Mobile technology support of devices such as Apple, Android and Microsoft platforms.
- Good understanding of audio / visual components and supporting technologies.
- Excellent written, verbal communication and presentation skills.
- A self-motivated, engaging and customer-facing IT Field Engineer who can build effective customer and supplier relationships.
- Ability to work effectively within teams or as an individual contributor.
- Self-motivated, organised, dependable and trustworthy with a genuine ‘Can Do’ attitude.
- Be prepared to travel to our business locations as and where required and provide out-of-hours support where required.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Company Pension Scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
£35,000 - £40,000 plus car allowance (OTE up to £52,500)
IT Field Engineer employer: British Car Auctions Ltd
BCA Group is an exceptional employer that prioritises employee satisfaction and growth, offering a unique opportunity to work as a Premium Vehicle Handover Specialist in a dynamic remote environment. With a focus on providing a first-class handover experience, employees benefit from a supportive team culture, flexible working hours, and the chance to travel across the UK, enhancing both personal and professional development. Join us to be part of a company that values excellence and invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what British Car Auctions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges British Car Auctions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at British Car Auctions Ltd!
✨Direct Apply to British Car Auctions Ltd
Let's not forget to apply directly through the British Car Auctions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at British Car Auctions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Car Auctions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at British Car Auctions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
