At a Glance
- Tasks: Plan and coordinate vehicle movements for our fleet of specialist drivers.
- Company: Join BCA Logistics, the UK's leading vehicle collection and delivery company.
- Benefits: Dynamic team environment with career development opportunities.
- Other info: Ideal for those who thrive under pressure and enjoy problem-solving.
- Why this job: Make a real impact in a fast-paced, customer-focused role.
- Qualifications: Strong communication skills and a positive, proactive attitude.
The predicted salary is between 24000 - 30000 £ per year.
This varied role is responsible for the planning and coordination of vehicle movements for our fleet of specialist drivers, who collect and deliver vehicles under the
We Buy Any Car brand.
You will act as the first point of contact for our fleet of employed and self-employed drivers, providing support and guidance to ensure efficient and professional vehicle collections and deliveries.
- Working within a small, friendly, and fast-paced team dedicated solely to the
- We Buy Any Car operation within
- BCA Logistics
, you will build excellent rapport with our field-based remote workforce and enjoy the camaraderie of a lively office environment.
This position is ideal for someone who thrives in a busy office, enjoys problem-solving, and is keen to progress their career in the automotive industry.
Key Responsibilities
- Plan, allocate, and manage vehicle movements, ensuring customer Service Level Agreements (SLAs) are met.
- Support and guide drivers in delivering first-class customer service.
- Monitor vehicle availability and make amendments as required to maintain accuracy of job details.
- Input and update movement data received via email, electronic imports, or verbally.
- Proactively prioritise workloads and respond promptly to real-time events such as traffic delays, breakdowns, or last-minute requests.
- Answer incoming calls promptly and professionally, assisting drivers with any queries or job confirmations.
- Liaise with Service Delivery and Administration teams to resolve customer and driver queries, including pay-related issues.
- Ensure all work is planned in line with customer requirements, including time windows, EPOD expectations, and site access constraints.
- Coordinate additional driver resources when needed to meet operational demand.
- Re-plan movements in cases of aborts, failures, or breakdowns.
- Report any issues, delays, or driver concerns to the Team Leader or Operations Manager.
- Maintain accurate records and systems to support operational efficiency.
- Resolve complaints and take corrective action to prevent recurrence, in compliance with departmental ISO 9002 guidelines.
- Provide day-to-day administrative support to Team Leaders and Operations Managers.
- Take responsibility for your own health and safety and that of colleagues at all times.
- Undertake any other reasonable duties as required.
Skills and Experience Required
- Right to work in the UK.
- Friendly, polite, and professional manner.
- Strong communication and interpersonal skills.
- A positive 'can-do' attitude and proactive approach.
- Excellent attention to detail and accuracy in data entry.
- Ability to remain calm and organised under pressure in a busy office environment.
- Strong time management and prioritisation skills.
- Competent IT skills, particularly with Microsoft Office and in-house systems.
- Experience within transport, logistics, or automotive operations is desirable but not essential.
Why Join Us?
You’ll be part of a dynamic and supportive team where your contribution makes a real difference. We offer the opportunity to develop your career within
BCA Logistics
, the UK's leading vehicle collection and delivery company, and gain valuable experience in a fast-moving, customer-focused environment.
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Planner Coordinator in Birmingham employer: British Car Auctions Ltd
BCA Group is an exceptional employer that prioritises employee satisfaction and growth, offering a unique opportunity to work as a Premium Vehicle Handover Specialist in a dynamic remote environment. With a focus on providing a first-class handover experience, employees benefit from a supportive team culture, flexible working hours, and the chance to travel across the UK, enhancing both personal and professional development. Join us to be part of a company that values excellence and invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Planner Coordinator in Birmingham
✨Tap into Local Networks
In the transportation and logistics sector, local connections are gold. Reach out to small logistics firms, transport associations, or even community boards where freight companies might be looking for freelance help. Don't underestimate the power of word-of-mouth; sometimes, all it takes is a friendly chat at a local event to snag your next gig.
✨Show Off Your Skills Online
As a freelancer, your online presence is crucial. Create a solid portfolio showcasing your past projects in logistics—think case studies or breakdowns of how you optimised supply chains or managed transport schedules. We can help highlight your work through our platform, so don’t hold back in showcasing what you can do!
✨Join Industry-Specific Platforms
There are tonnes of platforms specifically for freelancers in the transport and logistics field. Sites like Freightos or Loadsmart could connect you with shippers and carriers looking for your expertise. Get yourself on these platforms and keep your profiles updated to increase your chances of landing gigs!
✨Stay Alert for Seasonal Opportunities
Freelancing in logistics means being ready for the ebb and flow of demand. Keep an eye on peak seasons—like holiday shipping times—when companies ramp up their operations and need extra hands. Be proactive; reach out to companies like British Car Auctions Ltd as they gear up for these busy periods to express your interest in freelance roles!
We think you need these skills to ace Planner Coordinator in Birmingham
Some tips for your application 🫡
Showcase Your Experience in Logistics:In the transportation and logistics sector, it's super important to highlight your relevant experience. Mention any previous projects or roles where you've managed logistics, organised shipments, or handled inventory. This shows you're not just throwing your hat in the ring, but you've got practical skills that can make a difference at British Car Auctions Ltd.
Include Your Rates and Availability:As you're applying for a freelance role, be clear about your rates and your availability. Potential clients like British Car Auctions Ltd appreciate transparency, so include whether you’re working on a project basis or if you’re available for a certain number of hours per week. This will help them gauge if your offer fits their needs.
Highlight Relevant Certifications:If you've got any certifications related to logistics or transportation – think things like freight forwarding or supply chain management – absolutely flaunt them! List these on your CV to show that you’re not just knowledgeable, but you’re also dedicated to maintaining industry standards. It'll give you a solid edge over the competition.
Tailor Your Application to Each Project:Every project is unique, so make sure your application reflects that! Customise your CV and cover letter for each opportunity with British Car Auctions Ltd, emphasising the skills and experiences that match the project requirements. It shows you've put thought into your application and understand what they need.
How to prepare for a job interview at British Car Auctions Ltd
✨Show Off Your Experience
As a freelance candidate in transportation and logistics, your previous project experience speaks volumes. Be ready to share specific examples where you navigated complex logistics challenges, managed timelines, or optimised routes. This real-world experience can set you apart!
✨Understand the Tools of the Trade
Familiarise yourself with key logistics software and tools used in the industry, like TMS (Transportation Management Systems) or fleet management apps. If you've worked with any, let them know how it improved your processes, and if you haven't, reassure them you’re a quick learner!
✨Pitch Your Freelance Success
When freelancing, it’s all about selling your skills and past successes. Have a concise pitch ready about your portfolio—focus on projects that had measurable outcomes, like cost savings or efficiency improvements. Use this to demonstrate your value to British Car Auctions Ltd!
✨Prepare for Scenario Questions
Expect specific scenarios during your interview that test your problem-solving skills in real-time. Prepare for questions like how you would handle a delayed shipment or unexpected logistical challenges. We want to see your thought process and how you’d handle things on the fly!
